Creative Cloud Sign Out button is grayed out

Explorer ,
Feb 13, 2017 Feb 13, 2017

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The Sign Out button on the CC Preferences pane is grayed out, and therefore not useable. I've uninstalled/reinstalled the CC app; didn't help. Any advice?

Gray Sign Out.png

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correct answers 1 Correct answer

Adobe Employee , Feb 13, 2017 Feb 13, 2017
Hi Bt1952, Kindly refer the help document shared below :Creative Cloud sign out tab is grayed out! How do I sign out? I need to log in with the correct email for my paid member… You may also refer:Sign in and sign out to activate or deactivate Creative Cloud apps If the issue continues, kindly Contact Customer Care. Feel free to update the thread for any other query.

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Adobe Employee ,
Feb 13, 2017 Feb 13, 2017

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Hi Bt1952,

Kindly refer the help document shared below :

Creative Cloud sign out tab is grayed out! How do I sign out? I need to log in with the correct emai...

You may also refer:

Sign in and sign out to activate or deactivate Creative Cloud apps

If the issue continues, kindly Contact Customer Care.

Feel free to update the thread for any other query.

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Explorer ,
Feb 14, 2017 Feb 14, 2017

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Thanks. Worked for awhile, but it's grayed out again.

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Adobe Employee ,
Feb 14, 2017 Feb 14, 2017

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That's Sad !

Kindly Contact Customer Care to get this resolved. They will be able to share your screen and assist you.

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Explorer ,
Feb 14, 2017 Feb 14, 2017

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I did, and they were. Thanks.

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Adobe Employee ,
Feb 14, 2017 Feb 14, 2017

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Glad to hear that !

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New Here ,
Nov 30, 2019 Nov 30, 2019

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please tell me how

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New Here ,
Mar 17, 2022 Mar 17, 2022

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I also had to do this and your solution did work, I would just like to say we PAY A LOT of money continually for your software, and this is what we pay for... navigate to an administrative folder, delete files reboot... what the heck Adobe?  What junk are you selling us?  I feel like Adobe has already gone down hill with all this activation stuff, honest people who pay for your expensive subscriptions now have to go through these ridiculous steps to get it to work???  First, it was bad enough that you decided to be money greedy and not let people pay over a thousand dollars for your software and just own it... corporate greed.  But once you decide to milk everyone taking a monthly subscription so we don't see how bad you take our money continually, but now your software is junk.  I installed a free pdf reader because I got sick of my adobe activation asking me to log into an app to authorize my log in to quickly open a pdf.  So you are slowly losing my business to better non greedy companies that deliver software that just works, considering going to other photo editors that offer the same benefits that are not greedy with software subscriptions and that you don't have to go in and delete files to make their stuff work.  So this process once again is enlightening, and makes me think twice about shelling out my money every month to you,

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New Here ,
Oct 23, 2018 Oct 23, 2018

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Just want to add, I noticed that Adobe CC app needs some time to load everything. I notice the last thing 'loaded' is the sign out button. I guess the app needs time to sync with the cloud to check the subscription and authenticate the user every startup. Especially if the app isn't set to start up at boot. Hope this helps someone.

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