Creative Cloud signs itself out randomly

[SuzeSmith]

I've seen a couple of other threads related to this issue but wanted to chime in to say it's happening to me, too.  Frequently. My symptoms are the same as users phthalojohan (http://forums.adobe.com/message/5559213) and DoNotWantAScreenName (http://forums.adobe.com/thread/1275057) so I won't rehash it all here.  Suffice it to say it's really, really annoying.  I am running a 64-bit OS so I'm not sure if my problem is related to the "trial on launch" issue (http://helpx.adobe.com/creative-suite/kb/64-bit-creative-suite-applications-repeatedly.html).  Is there a quick way to tell?  Any help towards solving this would be greatly appreciated.

My system specs:

Lenovo ThinkStation S30

Windows 7 Professional 64-bit Service Pack 1

Intel Xeon E5 1620 3.6 GHz quad-core processor

32GB DDR3 memory

nVidia GeForce GTX 660

[iAnkitkhurana]

Hi SuzeSmith,

Welcome to the Community!

Try the below mentioned steps one by one and see if it resolves the problem:

1) Navigate to Library/Application Support/Adobe/ right click /get info/ give read/write permission and select apply to enclosed item: http://www.macinstruct.com/node/415 .

2) Navigate to ~/Library/Application Support/Adobe/ and give read/write permission/ select apply to enclosed item: http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-f iles.html and try to sign in.

3) If the issue still persists then navigate to Library/Application Support/Adobe OOBE and rename to OOBE.old.

Navigate to ~/Library/Application Support/Adobe/OOBE and rename to OOBE.old

4) Enable root account and try to activate again: http://support.apple.com/kb/PH11331 .

5) Download CC desktop: https://creative.adobe.com/products/creative-cloud and try to sign in again.

Regards,

Ankit Khurana

[SuzeSmith]

Thank you for the feedback, Ankit.  However, I'm on a PC platform, and all of your instructions look related to Mac and OS X.  Got anything to try for Windows 7 Pro 64-bit?

[iAnkitkhurana · Accepted solution]

Try these:

1. Right click on any of the CC apps and run as administrator.

2. Disable UAC, restart your machine and launch any app as run as admin: http://blogs.msdn.com/b/hyperyash/archive/2012/07/18/disabling-user-ac count-control-in-windows-8.as... .

3. enable hidden admin and try to activate again: http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-adminis trator-account-on-windows-vis... .

4. Update CC desktop and try to sign in again: https://creative.adobe.com/products/creative-cloud .

5. Selective startup: http://windows.microsoft.com/en-in/windows-vista/run-selective-startup -using-system-configuration

Cheers!

Ankit