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A week ago I noticed that my machine was running really slow and my mouse was freezing on screen quite often. In addition, I couldn't get my Photoshop CC to work properly. To highlight, this started out of the blue 2 months after I took the update in Sierra and since then it was working great.
I tried many different ways to make Photoshop work but with no luck. I removed my add blocker from Safari and I tried to go back in older CC versions.
Nothing worked until I uninstalled Creative Cloud on my machine and now everything seems to work as normal.
Does anyone of the gurus know what is happening? Shall I drop CC desktop at all?
Thank you in advance.
uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud. (if you have a win os, right click the exe > click 'run as administrator'.
use the desktop app to install your cc programs/trials
Thank you for your reply, it was really useful.
I followed the process above and I got my Creative Cloud app to work and it was OK for about a day and a half.
Once I restarted my computer though the problem is back. It takes aprox 1.5 hours to make the CC running (after booting) and Photoshop refuses to open. So I get a "not responding" app for about 2 hours until I finally force to kill.
My machine runs on 24GB of RAM, 1TB Hard Drive (650GB used) and 3.2 GHz Intel Core i5.
you have something on your computer that's removing some needed files. typically that would be a cleaner program, av or antimalware.
The only thing I had was an add blocker on my Safari, which I have removed completely.
I tried several combinations to run Photoshop CC and it seems that it won't run when my CC app is running as well. Once I quit CC and re-open Photoshop then everything works just fine, although I can't access any of mine Libraries. Sometimes though this act doesn't work at all.
using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html