Creative Cloud unable to start correctly

[Cabbrosh]

I get a message "Unable to start correctly (Oxc0000005)" on Creative Cloud.  Windows recently did an update that failed and had to be undone - I'm not sure if that's what caused the problem or not.

Any ideas on how to fix it?  Should I uninstall and reinstall?  If I do, will that count as an extra activation?

[Kanikas]

Moving to Creative Cloud Download & Install​

[Jeffrey_A_Wright · Accepted solution]

Cabbrosh, are you experiencing the same, or similar, errors when opening up any other applications after the Windows update failed?  Have you resolved the issue that was preventing the Windows update from applying?  If not, then I would recommend focusing on applying the update successfully first.

If you have successfully applied the Windows update, then you can utilize the steps listed in "Failed to install" error received when installing Adobe Creative Cloud desktop app to remove and reinstall the Adobe Creative Cloud desktop application.  I would only recommend implementing this steps if the current installation of Windows is stable and able to update without error.

[Cabbrosh]

Adobe support worked on the problem for hours, and finally suggested contacting Microsoft.  Now Word won't open, either.  Apparently the failed update did a lot of damage.

[Jeffrey_A_Wright]

OK, I am sorry to hear that, Cabbrosh.  You may want to consider a fresh install of Windows, and restoring your documents from backup if you end up spending much more time resolving the errors from the failed Windows update.

[Cabbrosh]

Yup, a full reinstall is exactly what it took. Fortunately, there's a save my files and settings option. Everything is working again. Unfortunately, my presets and plug-ins are gone.

While Adobe support was trying to get CC to reinstall, they deleted all the Adobe folders. If I go to the recycle bin and restore Adobe Program Data and/or AppData\roaming or Program Files\Common Files, would my presets and plugins come back? I can get most of them back manually, but it will take days. Is there a safe shortcut?

[Jeffrey_A_Wright]

Cabbrosh, the plug-ins are stored in different locations per application.  I would advise against restoring either of those folders as you will likely begin to face licensing or other errors.

I would recommend you inquire or search in our available forums to determine the exact location of the plugins.  Then you can restore the specific files without damaging the current installation of the CC applications.  You can find a list of the available forums at https://forums.adobe.com/welcome , Cabbrosh.