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Creative Cloud. Vous n’avez pas accès aux fonctionnalités de gestion des applications

Community Beginner ,
Nov 20, 2019 Nov 20, 2019

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Je viens de prendre un abonnement, je télécharge Creative Cloud et impossible de télécharger les applications.
Je suis sur iMac 2019 OS 10.14.6
Voici la phrase que me donne Creative Cloud :

Vous n’avez pas accès aux fonctionnalités de gestion des applications.
Pour gérer les applications, une autorisation de votre administrateur informatique est peut-être requise.

Et sur la page de mon compte :
- Applications connectées :
Voici les applications connectées à votre compte et votre profil Adobe.
Vous n’avez accordé l’accès à aucune application.
??????
D’après Apple cela vient de chez Adobe et d’un bug sur mon compte ?

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Creative Cloud , New user

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correct answers 3 Correct answers

Community Beginner , Nov 30, 2019 Nov 30, 2019

Bonjour,
Le problème n'est pas résolu, et je n'ai trouvé aucune assistance. Apple me dit que cela viens de chez Adobe.
J'ai pu finalement installer les applications via ce lien
https://helpx.adobe.com/fr/download-install/kb/creative-cloud-apps-download.html
L'installateur des applications reconnaît tout de suite mon compte et installe les applications. Mais sur le créative Cloud j'ai toujours le même message. Ce qui veut dire qu'il à reconnu les applis de mon abonnement, donc tout va bien pour ça, M

...

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Community Beginner , Dec 08, 2019 Dec 08, 2019

Hereca j ai trouver la solution apres des heures de recherche suivez ses instructions il faut modifer le nom OOBE dans le finder par opm.db.old .

le lien si vous n avez pas compris : https://helpx.adobe.com/ch_fr/creative-cloud/kb/apps-panel-reflect-creative-cloud.html

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New Here , Oct 03, 2020 Oct 03, 2020

c bon il faut changer le nom du dossier OOBE a OPM et cela fonctionnera

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New Here ,
Sep 18, 2020 Sep 18, 2020

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MERCI BEAUCOUP !!! ça a fonctionné pour moi 

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New Here ,
Nov 26, 2020 Nov 26, 2020

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Franchement merci, parceque j'ai galléré énormément aussi et ca marche !
J me suis connecté juste pour te remercier, c'est pour te dire...

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Community Beginner ,
Dec 11, 2020 Dec 11, 2020

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Ahah merci mec ça fais plaisir ^^

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New Here ,
Jan 10, 2021 Jan 10, 2021

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OOOH merci apres des heures de recherche j'ai trouvé grace à toi ! enfin

Tu m'as sauvé la vie

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New Here ,
Jan 29, 2022 Jan 29, 2022

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need help svp ca marche pas du tout et je ne comprends pas comment trouver les fichiers OOBE sur mac ? je vais dans application ??

J'en peux plus 3 jours que je galère

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New Here ,
Oct 27, 2022 Oct 27, 2022

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salut ! tu as trouvé ?? je suis dans la meme galère que toi...

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Community Expert ,
Oct 27, 2022 Oct 27, 2022

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@Maxime26810984lwah 

 

what kind of subscription do you have?  an individual subscription or a teams or enterprise/school subscription?

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New Here ,
Oct 27, 2022 Oct 27, 2022

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i have un individual 

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Community Expert ,
Oct 27, 2022 Oct 27, 2022

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ok.

 

do you also have an older os?

 

if so, you won't be able to use adobe's latest versions, but you will be able to use older versions.

 

have you installed the cc desktop application that's compatible with your os?

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New Here ,
Oct 27, 2022 Oct 27, 2022

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 i have the latest versions of OS. It is MacOS VENTURA 13.0

 

i think yes normally yes. 

 

I called adobe support but they couldn't solve the problem and told me they were going to send the info to the experts

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Community Expert ,
Oct 27, 2022 Oct 27, 2022

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there are known problems with the current adobe software and ventura.  

 

if you can rollback to big sur, until adobe announces compatibility with ventura, that would be the preferred route.

 

https://helpx.adobe.com/download-install/kb/macos-ventura-compatability-common-issues.html

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New Here ,
Oct 27, 2022 Oct 27, 2022

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how i can rollback to big sur ? 

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Community Expert ,
Oct 27, 2022 Oct 27, 2022

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if you don't know how to find that info, don't do it.

 

do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

pick the best installer match for your os

use the desktop app to install your cc programs/trials

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New Here ,
Nov 04, 2020 Nov 04, 2020

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Bonjour, je fais également face à ce problème je n'ai pas accès aux fonctionnalités des gestions applications. J'ai tenté de faire vos modifcation mais rien n'y fait. Merci pour votre retour

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New Here ,
May 30, 2021 May 30, 2021

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J'ai eu le même soucis, j'ai suivit vos instructions et le lien, j'ai changé les noms et… Alleluia! Ça a marché !! Merci !!! 

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New Here ,
Dec 10, 2022 Dec 10, 2022

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Bonjour,

 

J'ai exactement le même problème !

J'ai testé vos solutions, mais rien y fait.

 

Une idée svp ?

Merci  

 

Capture d’écran 2022-12-10 à 14.23.51.png

 

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Community Expert ,
Dec 10, 2022 Dec 10, 2022

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@LauraH55 

 

do you have a teams or enterprise or education (managed by the school) subscription?

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New Here ,
Dec 11, 2022 Dec 11, 2022

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Hi,

Just an individual. I just want Lightroom.

 

Thanks. 

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Community Expert ,
Dec 11, 2022 Dec 11, 2022

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Il faut être administrateur sur la machine en question. Ceci est exigé par le système d'exploitation.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Dec 11, 2022 Dec 11, 2022

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@LauraH55 

 

contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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New Here ,
Feb 08, 2023 Feb 08, 2023

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Can it be a problem if it's was manage by my school ? 

 

Thank you in advance 🙂

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Community Expert ,
Feb 08, 2023 Feb 08, 2023

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LATEST

@Natalie28316798e02i 

 

if your plan is managed by their school, you should contact the plan administrator.  even if contact with adobe is needed to resolve the problem, the admin must be the one to do that.  adobe support can't do anything or even help you if your not the admin.

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