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Creative Cloud wants me to sign out... of the computer that i'm on.

New Here ,
Apr 14, 2019 Apr 14, 2019

Every so often when opening a CC application, it asks me to sign in.

Annoying, but sure.

It then tells me i've reached my Limit for logins, and that i'll have to sign one of my devices out to log in.

Again, annoying, but sure.

It presents me with the list of my logged in devices to log one off, one of which is... the computer i'm logging in on.

Huh?

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Community Expert ,
Apr 14, 2019 Apr 14, 2019

it's just listing all the computer you've used with your acount.

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New Here ,
Apr 14, 2019 Apr 14, 2019

No, it's listing the computers Adobe believes I am logged in on.

It tells me I cant log in because i'm logged in to too many devices, and then asks me to log one of the devices out so that it can complete the login.

One of the devices that is logged in is the computer that it's demanded i log in on (so CC thinks it's NOT logged in, but Adobe thinks it is logged in.)

This has occurred multiple times.

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Community Expert ,
Apr 14, 2019 Apr 14, 2019

so if you log out of the computer you're using, you can then sign in to the computer you're using?

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LEGEND ,
Apr 14, 2019 Apr 14, 2019

Are you by any chance using Windows 10, and connecting to the internet with wifi?

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New Here ,
Apr 19, 2019 Apr 19, 2019

Win10 yes, wifi no.

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Community Expert ,
Apr 19, 2019 Apr 19, 2019

when that message next apears prompting you to sign in, check your account to see all the signed-in devices, https://accounts.adobe.com

attach a screenshot showing your signed-in computers.  do you recognized them all?

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New Here ,
Apr 19, 2019 Apr 19, 2019

Saraphin is my wife's computer, Pandora-V is the computer I am currently using.

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Community Expert ,
Apr 20, 2019 Apr 20, 2019
LATEST

i don't know why your computer is not recognized as pandora-v, but it is not.

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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New Here ,
Apr 19, 2019 Apr 19, 2019

I can, until i open another adobe app and it repeats.

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