I'm running a Mac with Big Sur. I created an account and downloaded Premier Pro a couple of days ago and it worked fine. Then I was contacted by Adobe with an access number that I was told I had to put in to continue to get access. I did that. Then it asked me to put in another email address for back up. I diod that. Then it asked me to put in my phone. Then Premiewr Pro stopped working. It wouldn't load.
It turns out this site has NO technical support... no-one to speak to, and nothing on the site to help me with my problem. So I uninastlled it (an incredibly difficult procedure becasue it kept on telling me that the app was running when it wasn't). Then I tried to reinstall it and no matter what i do Creative Cloud won't load. it tells me it's taking longer than usual and offers me a link to help. I have done everything that it has told me to and it still isn't working.
What is completely astonishing is that there is no-one I can speak to. No numbers on the site NOTHING. The help pages are useless.
Can anyone suggest something to help?
Hi @Emeka5C24 ,
Frustrating I know.
It seems like your credentials are not being recognised correctly. Start by uninstalling and reinstallling the CCC desktop app. Here is a link that may help.
This is a community forum, so we try our best to help.
Let us know how you go.
I tried that, it only brings you back to the help pages. Nothing to sign into. VERY annoying. MJ has given me a number and I've managed to speak someone who has escaled the issue as they couldn't fix it. Thanks for your suggestion.
BTW @mj if you read this, your mailbox is full!
That page, the upper right hand corner, is the sign in location.