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18

Creative cloud won't let me install my adobe apps again....

New Here ,
Oct 24, 2023 Oct 24, 2023

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Hi Everyone,

 

I would appreciate a little help on a problem i didn't find the solution on the forum.

Basically : my créative cloud won't let me open or reinstall my apps (see attach picture)

 

Historic :

i deleted my adobe apps (photoshop, indesign, illustrator etc) because they were stuck on the open stage, not working (and because, i didn't really know how to deal with that). Now, they're uninstall, not in my computer anymore. 

I renewed my adobe licence, paid my monthly due, and when i tried to install photoshop, indesign etc again, i JUST CAN'T because my creativecloud acts like it's already installed but the "open" button is unavailable (see the picture attached in the message again).  So i can't download the apps to reinstall and open them.Capture d’écran 2023-10-24 à 12.12.14.png

I tried to login, logout, turn off/on session and computer. 

 

Can someone help me please ? 

Thanks a lot ! 

 

Estelle 

TOPICS
Activation , Creative Cloud , Installation

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correct answers 1 Correct answer

Community Expert , Oct 24, 2023 Oct 24, 2023

skip to the clean install:

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

...

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Community Expert ,
Oct 24, 2023 Oct 24, 2023

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skip to the clean install:

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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New Here ,
Oct 24, 2023 Oct 24, 2023

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Thank you for your complete answer ! 

I'm not very good with informatic but the adobe assistant helped me very well.  I can give he solution, i just know he used a cc cleaner to uninstall all the oldest versions of adobe files stuck on my computer to be able to uninstall and reinstall the creative cloud. After that it let me install my apps again . 

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Community Expert ,
Oct 24, 2023 Oct 24, 2023

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you're welcome.

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