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Creative cloud won’t let me sign in

New Here ,
May 02, 2021 May 02, 2021

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I had a school account and recently I left that school and they have signed me out of creative cloud but I have my own personal account, and I'm trying to sign back in with that but it won't let me sign in at all. I'll start by opening cc and it's comes up with a loading screen, then goes to "You've been signed out please sign in again to continue using adobe products" I press sign in says loading for 2 seconds then goes back to you've been signed out. I've tried uninstalling it and re installing it doesn't do anything. Anyone had this happen before? 

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Creative Cloud , Installation

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correct answers 1 Correct answer

Community Expert , Sep 23, 2022 Sep 23, 2022

if you had a school or enterprise account you need to remove* that licensing info from your computer in order to sign in with an individual account.

 

*

exit the cc desktop app, then:

MACOS
Go to Applications > Utilities > Keychain Access.
In the upper-left corner, under Keychains, select login.
Remove the following entries. (To remove them, right-click and select Delete.)
Adobe User Profile Info
Adobe User OS Info
Keychain Access
Relaunch the Creative Cloud desktop app.
sign in with your current

...

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Community Expert ,
May 02, 2021 May 02, 2021

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New Here ,
May 05, 2022 May 05, 2022

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It won't let me sign in either, what do I do?

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New Here ,
May 12, 2022 May 12, 2022

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same here!!! literally the educational organization I used to work for removed me, so I'm trying to login to my personal account and I keep getting the same screen.

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New Here ,
Sep 09, 2022 Sep 09, 2022

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Have you found anything that worked for you?

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Community Expert ,
Dec 08, 2022 Dec 08, 2022

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@indigo271404648si8 

 

for anyone planning to uninstall and reinstall, running the cleaner between those two operations is prudent, though this is the last easy step and there are others that should be done first. 



uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app*



*use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

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Community Expert ,
May 12, 2022 May 12, 2022

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Remove everything, then sign in to your personal account and do a fresh install

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

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New Here ,
Oct 11, 2022 Oct 11, 2022

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Thanks, this worked for me on mac

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New Here ,
Sep 23, 2022 Sep 23, 2022

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this is happening to me now. i am getting so annoyed. any way to fix?

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Community Expert ,
Sep 23, 2022 Sep 23, 2022

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Did you do what John T Smith suggested?

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Community Expert ,
Sep 23, 2022 Sep 23, 2022

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if you had a school or enterprise account you need to remove* that licensing info from your computer in order to sign in with an individual account.

 

*

exit the cc desktop app, then:

MACOS
Go to Applications > Utilities > Keychain Access.
In the upper-left corner, under Keychains, select login.
Remove the following entries. (To remove them, right-click and select Delete.)
Adobe User Profile Info
Adobe User OS Info
Keychain Access
Relaunch the Creative Cloud desktop app.
sign in with your current adobe id

WINDOWS
Open Services manager (press the Start key and type Services).
In the list of Services, right-click on Credential Manager.
Select Restart.
Restart
Relaunch the Creative Cloud desktop app.
sign in with your current adobe id

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New Here ,
Feb 04, 2023 Feb 04, 2023

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THis one actually worked as of 1/5/2023 tysm !!!!

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Community Expert ,
Feb 04, 2023 Feb 04, 2023

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you're welcome.

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New Here ,
Feb 10, 2023 Feb 10, 2023

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What do you mean with "Go to applications"? Like where? In the OS settings? In the adobe app settings? Online? Because I can't find "applications" in my OS settings

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Community Expert ,
Feb 10, 2023 Feb 10, 2023

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@marieke.exe 

 

if you're seeing the cc sign in loop:

 

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

 

 

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New Here ,
Feb 12, 2023 Feb 12, 2023

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Nothing worked for me apart from deleting my user info in my credential manager (windows). Just in case anyone runs into the same problems I had. 

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Community Expert ,
Feb 12, 2023 Feb 12, 2023

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@Ani283706386t8v 

 

then my suggestion worked.

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New Here ,
Oct 19, 2022 Oct 19, 2022

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Had the same problem, only had to do the following and I could log in:

 

  • Close Adobe Desktop Service and Core Sync in Task manager (Windows) or Activity Monitor (macOS).

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New Here ,
Dec 28, 2022 Dec 28, 2022

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This worked for me. It was great to not have to uninstall/reinstall all the CC apps. I suggest for everyone to try this method first before going through the painstaking process of uninstall/reinstall all the apps.

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New Here ,
May 11, 2023 May 11, 2023

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LATEST

This worked for me!! Thank you so much ❤️

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New Here ,
Nov 11, 2022 Nov 11, 2022

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Hey so I am having this issue as well. I transitioned from a student to staff at my institution. I was able to use it fine for a while and now randomly it has stopped working and I cannot log in. I am not logged in on other computers and I have uninstalled the CC app and used the CC cleaner tool, done the reset creditials as well. Still cant sign in.

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Community Expert ,
Nov 11, 2022 Nov 11, 2022

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contact your plan administrator 

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New Here ,
Dec 04, 2022 Dec 04, 2022

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I have tried all of the solutions but nothing is working I can't find what was said for the task master (Im on windows btw)

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Community Expert ,
Dec 04, 2022 Dec 04, 2022

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@Lewis274262372ytj 

 

who's the administrator of your plan?

 

you (if you have an individual plan)?

 

your school or work place (if you have a teams or enterprise plan)?

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New Here ,
Dec 04, 2022 Dec 04, 2022

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I was on the education plan which I have now left so I purchased an
individual one but creative cloud desktop app won't let me switch it

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