My original problem was that the creative cloud app would get stuck at a spinning blue circle and never load. Here is the info for that...
Computer
1. Windows 10 64bit, new computer (couple weeks old) without non adobe errors and working properly
2. my normal windows user account is an admin
3. I have made several other 'admin users' every time i work with a support person
3. New computer, new adobe install. no old data or versions
4. Cannot get any account login to get past spinning circle. I tried personal and work ones.
Methods tried
1. Uninstall, then reinstall with and without rebooting at all possible stages
3. clicking repair in the dialog box. with and without rebooting at all possible stages
4. running any installer with run as "administrator"
6. adobe creative cloud cleaner tool (tried all combos of options), tried run as administrator
7. installing adobe programs without installing through creative cloud via direct download links (works) - does not fix cloud issue
8. direct download of creative cloud app, with and without rebooting at all possible stages, with and without using run as admin or other admin account
9. creating new windows admin user and trying to run creative cloud there. tried with multiple users i created
10. forcing opm file to be recreated
11. Tried changing certain internet explorer settings (read in an adobe article to try this)
12. Tested connection to activation servers (good)
13. Reset hosts file. with and without rebooting at all possible stages
14. did shared window sessions with adobe support 2 separate times.
A. First one said he couldn't do anything and that he was going to escalate the case to a senior tech support. He just closed the case instead.
B. Second rep made me repeat all basic steps as mentioned above but also changed certain folders permissions to 'full control everyone' and changed files to have .old. Turned off firewalls. Uninstalled all antivirus and defenders programs. He took logs with LogCollector Tool and told me i could only use creative cloud with a mobile hotspot. I argued with him because that made no sense and he finally said he was escalating the case and that i would get a call back but then also just closed my case instead and there is no followup since the case is gone.
At this point I just want the programs themselves to run because i have work i need to do. I will gladly ignore the Creative Cloud app for management, but since the 2nd tech support session my programs are all broken. They still show in my programs list but they are all broken and cannot be uninstalled. "Windows cannot find uninstaller.exe". Even though I have tried to run the adobecleaner tool the services such as adobe genuine software service are still running even though everything is supposed to be deleted.
How do i fix what the tech support did? I have a short list of notes I took but it is not very thorough and the tech ignored me when i asked him repeatedly to tell me what he did or undo things after he failed. I am also concerned about the security of my system with all the 'everyone' permissions turned on now and I'm not sure how to undo this all properly.
My semi notes on what the tech did:
1. created .old folders in programdata relating to adobe
2. created .old folders in appdata relating to adobe
3. created .old folders in programs relating to adobe
3. created .old folders in common files relating to adobe
4. changed user 'everyone' to full control
5. uninstalled my antivirus
6. turned off windows defender and firewalls
7. ran adobecleaner
8. made another admin account
[Discussion moved from Downloading, Installing, Setting Up to Creative Cloud Download & Install]
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