Creative Cloud won't update to Version 5.0.0.354

[maxwilliam]

I seem to be stuck in version 4.9.0.504. I've tried 'Check for App Updates' several times with no luck. I could probably reinstall Creative Cloud but I'd rather not if there's a quick fix to my problem.

[Guest]

Hi

Try downloading and installing from here

https://helpx.adobe.com/ie/download-install/kb/creative-cloud-desktop-app-download.html

It's a big change from the old CC app and some people are not to happy about it

[maxwilliam]

Hello

I did that and now I can't even open the app. The installation finished and ever since then it just says 'Loading Creative Cloud...'

It's been stuck for about 5 minutes.

I've restarted the app multiple times.

I'll try restarting my computer now.

[maxwilliam]

Still not working after restarting.

I get the message 'Creative Cloud is taking longer than usual to load. Get help' which sent me to this URL: https://helpx.adobe.com/in/creative-cloud/kb/creative-cloud-app-doesnt-open.html?product=Creative%20...

[maxwilliam]

Following those steps did not fix it... Still stuck in 'Loading Creative Cloud.'

[Just Shoot Me]

What OS are you running?

If Win 7 you can't get the newer CC DTA. 

[Guest]

Well you learn something new every day, didn't realise it wasn't available for Windows 7 🙂

[maxwilliam]

I'm on Windows 10.

[Just Shoot Me]

What Build of Win 10? Also what part of the world are you in?

[maxwilliam]

Build 18362

I'm in northern Europe (Sweden).