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Creative cloud wont sign in

Explorer ,
Sep 05, 2017 Sep 05, 2017

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hi

im new to creative clould, i have downloaded the creative cloud app,

but when trying to sign im i get this error " unable to reach adobe servers, please check your firewall settings"

having tried the solutions suggested, i still cannot logon.

any ideas on how to fix it, is there a URL or web address that i need to allow through web titan?

Machine in windows 8.1,on a domain.

a support rep tried a few things, but it came to nothing, so i have a €700+ piece of software that i can't use.

terrific...

thanks

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correct answers 1 Correct answer

Adobe Community Professional , Sep 05, 2017 Sep 05, 2017
confirm that you can connect to the secure adobe servers.for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

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Adobe Community Professional ,
Sep 05, 2017 Sep 05, 2017

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confirm that you can connect to the secure adobe servers.

for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

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New Here ,
Nov 07, 2021 Nov 07, 2021

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This thread reports as "SOLVED" How is this solved in any way. I am having the same problem on a Mac. At one point I get a "No internet connection" message. Why? Instead of sending peopkle to yet another page to navigate try providing a solution here. That would be service and support. Thank you,

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Adobe Community Professional ,
Nov 07, 2021 Nov 07, 2021

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TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-on Windows be sure to do the EASYFIX.MSI in step 2 of the 1st link

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