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Creative cloud: You've been signed out - impossible to log in

Community Beginner ,
Jan 31, 2017 Jan 31, 2017

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Hi everybody,

Since yesterday it is impossible to sign in the desktop CC app. An error message says "You've been signed out" Impossible to identify your ID, try to reconnect with your Adobe ID... (message translated from French).

When I hit sign in it has no effect, it stays on the the same screen.

Now I have error messages for my installed apps (Photoshop, Illustrator, InDesign etc...)

I have downloaded the latest version of Creative Cloud Desktop and I tried to reinstall but it didn't work.

I tried to uninstall and it didn't work neither (Applications are used by CC...)

I tried to follow the process deleting the content of the OOBE folder without success neither!

This is my tool, I am stuck.

I am on Mac OS Sierra 10.12.3, Creative Cloud is up to date

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correct answers 1 Correct answer

Community Beginner , Feb 06, 2017 Feb 06, 2017

Hi everybody,

I finally got the answer! I had to call the support and I received a procedure that helped me to sort it out.

1)  Manually remove the following folders from Mac Library :

[MacHD]/Applications/Utilitaires/Adobe Application Manager

[MacHD]/Applications/Utilitaires/Adobe Creative Cloud

[MacHD]/Bibliothèque/Application Support/Adobe/OOBE

[MacHD]/Bibliothèque/Application Support/Adobe/SLStore

[MacHD]/Bibliothèque/Application Support/Adobe/SLCache

If the files are used, reboot in safe mode

2) Cha

...

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Community Expert ,
Feb 12, 2024 Feb 12, 2024

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@Rusty23213440pksy 

 

are you saying the cc desktop app installer for your computer was not at  the bottom of the page here https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

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Community Beginner ,
Feb 13, 2024 Feb 13, 2024

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Oh, I see now. It had never occurred to me that there would be multiple different installers based on what Mac I have. So I never tipped down that arrow because I assumed all mac users would download the same installers. I got the installer from the Adobe website. Maybe that’d be a good place to put a note about “Not all Macs can use the same installer”.

Rusty

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Community Expert ,
Feb 13, 2024 Feb 13, 2024

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@Rusty23213440pksy 

 

thanks for the update.

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