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Creative Cloud

New Here ,
Feb 16, 2020 Feb 16, 2020

I have suscribed to creative cloud for a year since the Black Friday sale in December 2019.

Why is ADOBE suddenly asking me to re-log in recreate an account and now 'start my trial'????

Now my programs don't work on my exisiting account.

 

What is going on? Very annoying in the middle of working.

 

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Creative Cloud
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Community Expert ,
Feb 17, 2020 Feb 17, 2020
LATEST

It is possible that the subscription that you have buyed as Black Friday deal is only valid for one year without an automatic renewal. Please check.

For detailed informations please contact the Adobe support. This is a public forum, not the link to Adobe support. 

Sorry, but we're normal users and we can't help with account and/or payment problems. 

Please click the link below to contact Adobe staff to help.  

  

Be sure to remain signed in with your Adobe ID before accessing the link below  

You have to allow 'cookies' in your web browser for this to work  

https://helpx.adobe.com/contact.html 

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
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