Creative Cloue set-up won't open and no errors

Community Beginner ,
Jan 16, 2022 Jan 16, 2022

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I am on latest Win10. 

 

I am trying to Install CC, downloaded from many different lints that I found on this group. 

I've tried all solutions, AdobeCreativeCloudCleaner, AdobeLimitedAccess tool and all manual thins, literally everything I found on this group.
When I click on Set-up.exe, nothing happens, I can see Adobe Installer in Task Manager, but nothing on the screen. 
I've managed to find log in `c:\Users\username\AppData\Local\Temp\CreativeCloud\ACC\`
`WAM.log`.

 

I am out of ideas, pulling my hair out. help.

01/16/22 20:31:39:953 | [INFO] |  | Setup | Setup | ApplicationContext |  |  | 20720 | *********************** Workflow start. Version: 2.7.0.13 **************************
01/16/22 20:31:39:953 | [INFO] |  | Setup | OOBEUtils | CommandLineParser |  | OOBEUtils | 20720 | Parsing the command line provided. Number of command line arguments is 1
01/16/22 20:31:39:956 | [WARN] |  | Setup | WAMB | ConfigXml |  | WAMB | 20720 | Inside readValuesFromFGFeaturesList. featureList is empty
01/16/22 20:31:39:956 | [INFO] |  | Setup | WAMB | ConfigXml |  | WAMB | 20720 | Inside initPlatformPriorityList 
01/16/22 20:31:39:957 | [INFO] |  | Setup | WAMB | ApplicationContext |  | WAMB | 20720 | Application pre initialized successfully.
01/16/22 20:31:39:957 | [INFO] |  | Setup | WAMB | ApplicationContext |  |  | 20720 | Event Guid generated is: 'ff22b13a-aa5c-48ae-aaab-e2be6a374db0'
01/16/22 20:31:39:957 | [INFO] |  | Setup | WAMB | ApplicationContext |  |  | 20720 | Event Guid generated is: '27f60ff6-7964-4e10-b120-5afc7b862b56'
01/16/22 20:31:39:958 | [INFO] |  | Setup | WAMB | ApplicationContext |  |  | 20804 | Event with guid 'ff22b13a-aa5c-48ae-aaab-e2be6a374db0' is being sent
01/16/22 20:31:39:958 | [WARN] |  | Setup | OOBEUtils | OSUtils |  | OOBEUtils | 20720 | getRegistryValue: RegQueryValueExW failed with error 2
01/16/22 20:31:39:958 | [INFO] |  | Setup | OOBEUtils | HTTPConnector |  |  | 20720 | Event Guid generated is: '40efc662-63c2-4cf5-bcd0-c872d466606e'
01/16/22 20:31:39:958 | [INFO] |  | Setup | OOBEUtils | HTTPConnector |  | HTTPConnector | 20768 | Sending HTTP request message: Method: POST || URL: cc-api-data.adobe.io/ingest/?api_key=ccinstaller-service || Timeout: 30 || Compression: false || Request headers: Content-Type : application/json
x-api-key : ccinstaller-service

01/16/22 20:31:39:958 | [INFO] |  | Setup | OOBEUtils | HTTPConnector |  |  | 20720 | Event Guid generated is: '87124dc1-0a2c-404d-b8cc-0c8bc8d69553'
01/16/22 20:31:39:958 | [INFO] |  | Setup | OOBEUtils | HTTPConnector |  | HTTPConnector | 20804 | Sending HTTP request message: Method: POST || URL: na1e-acc.services.adobe.com/hsmessaging/rest || Timeout: 30 || Compression: false || Request headers: Content-Type : text/xml

01/16/22 20:31:39:958 | [INFO] |  | Setup | OOBEUtils | HTTPConnector |  |  | 20720 | Event Guid generated is: '81e2dd16-c64d-4bff-86af-7116974ed746'
01/16/22 20:31:39:958 | [INFO] |  | Setup | WAMB | NGLWrapper |  | WAMB | 20720 | Inside NGLWrapper
01/16/22 20:31:39:958 | [INFO] |  | Setup | WAMB | NGLAsyncAPIManager |  | WAMB | 20720 | NGLApiManager::NGLApiManager
01/16/22 20:31:39:958 | [INFO] |  | Setup | WAMB | NGLWrapper |  | WAMB | 20720 | Inside initializeNglWrapper
01/16/22 20:31:39:958 | [INFO] |  | Setup | WAMB | NGLWrapper |  | WAMB | 20720 | Inside initNglAppLibConfig. Environment: 5
01/16/22 20:31:39:962 | [INFO] |  | Setup | WAMB | NGLWrapper |  | HTTPConnector | 20768 | Proxy detected: WPAD
01/16/22 20:31:39:962 | [INFO] |  | Setup | WAMB | NGLWrapper |  | HTTPConnector | 20804 | Proxy detected: WPAD
01/16/22 20:31:39:963 | [WARN] |  | Setup | WAMB | NGLWrapper |  | HTTPConnector | 20768 | GetIEProxyInfo - Failed to get proxy for the url, error:12180
01/16/22 20:31:39:963 | [WARN] |  | Setup | WAMB | NGLWrapper |  | HTTPConnector | 20804 | GetIEProxyInfo - Failed to get proxy for the url, error:12180
01/16/22 20:31:39:963 | [INFO] |  | Setup | WAMB | NGLWrapper |  | HTTPConnector | 20768 | No default proxy present on the user machine
01/16/22 20:31:39:963 | [INFO] |  | Setup | WAMB | NGLWrapper |  | HTTPConnector | 20804 | No default proxy present on the user machine
01/16/22 20:31:40:109 | [INFO] |  | Setup | WAMB | NGLAsyncAPIManager |  | WAMB | 20720 | Inside addElement for API InitializeProfile
01/16/22 20:31:40:110 | [INFO] |  | Setup | WAMB | NGLWrapper |  | WAMB | 20932 | Inside _ProfileReadyCallback. Successfully fetched profile updates
01/16/22 20:31:40:110 | [INFO] |  | Setup | WAMB | NGLWrapper |  | WAMB | 20932 | Inside _ProfileReadyCallback value. 403
01/16/22 20:31:40:110 | [INFO] |  | Setup | WAMB | NGLAsyncAPIManager |  | WAMB | 20932 | Inside checkEntry for API InitializeProfile
01/16/22 20:31:40:110 | [INFO] |  | Setup | WAMB | NGLWrapper |  | WAMB | 20932 | Inside _ProfileReadyCallback expecting callback after intialize Profile call
01/16/22 20:31:40:110 | [INFO] |  | Setup | WAMB | NGLAsyncAPIManager |  | WAMB | 20932 | Inside setEvent for API InitializeProfile
01/16/22 20:31:40:111 | [INFO] |  | Setup | WAMB | NGLAsyncAPIManager |  | HTTPConnector | 20928 | HTTP Request Status code 200.
01/16/22 20:31:40:112 | [INFO] |  | Setup | WAMB | NGLAsyncAPIManager |  | HTTPConnector | 20768 | The http request returned HTTP_Status:0 HttpCommunicator error:0 
01/16/22 20:31:40:112 | [INFO] |  | Setup | WAMB | NGLAsyncAPIManager |  | HTTPConnector | 20768 | Received HTTP response:
URL = cc-api-data.adobe.io/ingest/?api_key=ccinstaller-service
Response code = 200
Response headers:
Connection :  close
Content-Length :  0
Date :  Sun, 16 Jan 2022 20:31:39 GMT
Server :  openresty
x-gw-aws-region :  ew1
x-request-id :  G6A3RN9sBJWeRDMa4xza1MlRFn0Abguf

01/16/22 20:31:40:112 | [INFO] |  | Setup | OOBEUtils | HTTPConnector |  | HTTPConnector | 20768 | Sending HTTP request message: Method: POST || URL: cc-api-data.adobe.io/ingest/?api_key=ccinstaller-service || Timeout: 30 || Compression: false || Request headers: Content-Type : application/json
x-api-key : ccinstaller-service

01/16/22 20:31:40:113 | [INFO] |  | Setup | WAMB | ApplicationContext |  | WAMB | 20720 | Application initialized successfully.
01/16/22 20:31:40:113 | [INFO] |  | Setup | WAMB | ApplicationContext |  | HTTPConnector | 20768 | Proxy detected: WPAD
01/16/22 20:31:40:113 | [WARN] |  | Setup | WAMB | ApplicationContext |  | HTTPConnector | 20768 | GetIEProxyInfo - Failed to get proxy for the url, error:12180
01/16/22 20:31:40:113 | [INFO] |  | Setup | WAMB | ApplicationContext |  | HTTPConnector | 20768 | No default proxy present on the user machine
01/16/22 20:31:40:237 | [INFO] |  | Setup | WAMB | BrowserHost |  | HTTPConnector | 20932 | HTTP Request Status code 200.
01/16/22 20:31:40:237 | [INFO] |  | Setup | WAMB | BrowserHost |  | HTTPConnector | 20768 | The http request returned HTTP_Status:0 HttpCommunicator error:0 
01/16/22 20:31:40:237 | [INFO] |  | Setup | WAMB | BrowserHost |  | HTTPConnector | 20768 | Received HTTP response:
URL = cc-api-data.adobe.io/ingest/?api_key=ccinstaller-service
Response code = 200
Response headers:
Connection :  close
Content-Length :  0
Date :  Sun, 16 Jan 2022 20:31:40 GMT
Server :  openresty
x-gw-aws-region :  ew1
x-request-id :  XbTxi8veWJqi69J4Mhidp4FWWE49CSxH

01/16/22 20:31:40:619 | [INFO] |  | Setup | WAMB | BrowserHost |  | HTTPConnector | 20928 | HTTP Request Status code 200.
01/16/22 20:31:40:619 | [INFO] |  | Setup | WAMB | BrowserHost |  | HTTPConnector | 20804 | The http request returned HTTP_Status:0 HttpCommunicator error:0 
01/16/22 20:31:40:620 | [INFO] |  | Setup | WAMB | BrowserHost |  | HTTPConnector | 20804 | Received HTTP response:
URL = na1e-acc.services.adobe.com/hsmessaging/rest
Response code = 200
Response headers:
Connection :  close
Content-Length :  165
Date :  Sun, 16 Jan 2022 20:31:40 GMT
X-Request-ID :  39266ac8-f442-49dd-9860-dfa682783f09

01/16/22 20:31:40:620 | [INFO] |  | Setup | WAMB | BrowserHost |  |  | 20804 | Event with guid '87124dc1-0a2c-404d-b8cc-0c8bc8d69553' is being sent
01/16/22 20:31:40:620 | [INFO] |  | Setup | OOBEUtils | HTTPConnector |  | HTTPConnector | 20804 | Sending HTTP request message: Method: POST || URL: na1e-acc.services.adobe.com/hsmessaging/rest || Timeout: 30 || Compression: false || Request headers: Content-Type : text/xml

01/16/22 20:31:40:621 | [INFO] |  | Setup | OOBEUtils | HTTPConnector |  | HTTPConnector | 20804 | Proxy detected: WPAD
01/16/22 20:31:40:622 | [WARN] |  | Setup | OOBEUtils | HTTPConnector |  | HTTPConnector | 20804 | GetIEProxyInfo - Failed to get proxy for the url, error:12180
01/16/22 20:31:40:622 | [INFO] |  | Setup | OOBEUtils | HTTPConnector |  | HTTPConnector | 20804 | No default proxy present on the user machine
01/16/22 20:31:41:283 | [INFO] |  | Setup | OOBEUtils | HTTPConnector |  | HTTPConnector | 20920 | HTTP Request Status code 200.
01/16/22 20:31:41:283 | [INFO] |  | Setup | OOBEUtils | HTTPConnector |  | HTTPConnector | 20804 | The http request returned HTTP_Status:0 HttpCommunicator error:0 
01/16/22 20:31:41:283 | [INFO] |  | Setup | OOBEUtils | HTTPConnector |  | HTTPConnector | 20804 | Received HTTP response:
URL = na1e-acc.services.adobe.com/hsmessaging/rest
Response code = 200
Response headers:
Connection :  close
Content-Length :  165
Date :  Sun, 16 Jan 2022 20:31:40 GMT
X-Request-ID :  08b01c15-e307-4a75-8ab9-74929d903209

01/16/22 20:31:50:919 | [INFO] |  | Setup | Setup | ApplicationContext |  |  | 21056 | *********************** Workflow start. Version: 2.7.0.13 **************************
01/16/22 20:31:50:919 | [INFO] |  | Setup | OOBEUtils | CommandLineParser |  | OOBEUtils | 21056 | Parsing the command line provided. Number of command line arguments is 1
01/16/22 20:31:50:921 | [WARN] |  | Setup | WAMB | ConfigXml |  | WAMB | 21056 | Inside readValuesFromFGFeaturesList. featureList is empty
01/16/22 20:31:50:921 | [INFO] |  | Setup | WAMB | ConfigXml |  | WAMB | 21056 | Inside initPlatformPriorityList 
01/16/22 20:31:50:922 | [INFO] |  | Setup | WAMB | ApplicationContext |  | WAMB | 21056 | Application pre initialized successfully.
01/16/22 20:31:50:922 | [INFO] |  | Setup | WAMB | ApplicationContext |  |  | 21056 | Event Guid generated is: '55f4fbbd-22f1-408f-8bc8-2f13a654c8a9'
01/16/22 20:31:50:922 | [INFO] |  | Setup | WAMB | ApplicationContext |  |  | 21056 | Event Guid generated is: '2600fc2c-289b-4386-923b-1bc61d2e1834'
01/16/22 20:31:50:922 | [INFO] |  | Setup | WAMB | ApplicationContext |  |  | 13360 | Event with guid '55f4fbbd-22f1-408f-8bc8-2f13a654c8a9' is being sent
01/16/22 20:31:50:922 | [WARN] |  | Setup | OOBEUtils | OSUtils |  | OOBEUtils | 21056 | getRegistryValue: RegQueryValueExW failed with error 2
01/16/22 20:31:50:923 | [INFO] |  | Setup | OOBEUtils | OSUtils |  |  | 21056 | Event Guid generated is: 'e2088997-4220-40a7-aa62-3e9428645d7d'
01/16/22 20:31:50:923 | [INFO] |  | Setup | OOBEUtils | HTTPConnector |  | HTTPConnector | 20724 | Sending HTTP request message: Method: POST || URL: cc-api-data.adobe.io/ingest/?api_key=ccinstaller-service || Timeout: 30 || Compression: false || Request headers: Content-Type : application/json
x-api-key : ccinstaller-service

01/16/22 20:31:50:923 | [INFO] |  | Setup | OOBEUtils | HTTPConnector |  |  | 21056 | Event Guid generated is: '3d62d7ca-0fdf-4e8b-8aaa-6f62d5b51be8'
01/16/22 20:31:50:923 | [INFO] |  | Setup | OOBEUtils | HTTPConnector |  | HTTPConnector | 13360 | Sending HTTP request message: Method: POST || URL: na1e-acc.services.adobe.com/hsmessaging/rest || Timeout: 30 || Compression: false || Request headers: Content-Type : text/xml

01/16/22 20:31:50:923 | [INFO] |  | Setup | OOBEUtils | HTTPConnector |  |  | 21056 | Event Guid generated is: 'fb81933a-d523-414e-a15b-1b8b1c1f259f'
01/16/22 20:31:50:923 | [INFO] |  | Setup | WAMB | NGLWrapper |  | WAMB | 21056 | Inside NGLWrapper
01/16/22 20:31:50:923 | [INFO] |  | Setup | WAMB | NGLAsyncAPIManager |  | WAMB | 21056 | NGLApiManager::NGLApiManager
01/16/22 20:31:50:923 | [INFO] |  | Setup | WAMB | NGLWrapper |  | WAMB | 21056 | Inside initializeNglWrapper
01/16/22 20:31:50:923 | [INFO] |  | Setup | WAMB | NGLWrapper |  | WAMB | 21056 | Inside initNglAppLibConfig. Environment: 5
01/16/22 20:31:50:927 | [INFO] |  | Setup | WAMB | NGLWrapper |  | HTTPConnector | 20724 | Proxy detected: WPAD
01/16/22 20:31:50:927 | [INFO] |  | Setup | WAMB | NGLWrapper |  | HTTPConnector | 13360 | Proxy detected: WPAD
01/16/22 20:31:50:928 | [WARN] |  | Setup | WAMB | NGLWrapper |  | HTTPConnector | 13360 | GetIEProxyInfo - Failed to get proxy for the url, error:12180
01/16/22 20:31:50:928 | [WARN] |  | Setup | WAMB | NGLWrapper |  | HTTPConnector | 20724 | GetIEProxyInfo - Failed to get proxy for the url, error:12180
01/16/22 20:31:50:928 | [INFO] |  | Setup | WAMB | NGLWrapper |  | HTTPConnector | 13360 | No default proxy present on the user machine
01/16/22 20:31:50:928 | [INFO] |  | Setup | WAMB | NGLWrapper |  | HTTPConnector | 20724 | No default proxy present on the user machine
01/16/22 20:31:51:094 | [INFO] |  | Setup | WAMB | NGLWrapper |  | HTTPConnector | 21388 | HTTP Request Status code 200.
01/16/22 20:31:51:094 | [INFO] |  | Setup | WAMB | NGLWrapper |  | HTTPConnector | 20724 | The http request returned HTTP_Status:0 HttpCommunicator error:0 
01/16/22 20:31:51:095 | [INFO] |  | Setup | WAMB | NGLWrapper |  | HTTPConnector | 20724 | Received HTTP response:
URL = cc-api-data.adobe.io/ingest/?api_key=ccinstaller-service
Response code = 200
Response headers:
Connection :  close
Content-Length :  0
Date :  Sun, 16 Jan 2022 20:31:50 GMT
Server :  openresty
x-gw-aws-region :  ew1
x-request-id :  8cBxceaYzBbaWyXOSWx6u9ag4fMBDCTc

01/16/22 20:31:51:095 | [INFO] |  | Setup | OOBEUtils | HTTPConnector |  | HTTPConnector | 20724 | Sending HTTP request message: Method: POST || URL: cc-api-data.adobe.io/ingest/?api_key=ccinstaller-service || Timeout: 30 || Compression: false || Request headers: Content-Type : application/json
x-api-key : ccinstaller-service

01/16/22 20:31:51:096 | [INFO] |  | Setup | WAMB | NGLAsyncAPIManager |  | WAMB | 21056 | Inside addElement for API InitializeProfile
01/16/22 20:31:51:096 | [INFO] |  | Setup | WAMB | NGLAsyncAPIManager |  | HTTPConnector | 20724 | Proxy detected: WPAD
01/16/22 20:31:51:096 | [WARN] |  | Setup | WAMB | NGLAsyncAPIManager |  | HTTPConnector | 20724 | GetIEProxyInfo - Failed to get proxy for the url, error:12180
01/16/22 20:31:51:096 | [INFO] |  | Setup | WAMB | NGLAsyncAPIManager |  | HTTPConnector | 20724 | No default proxy present on the user machine
01/16/22 20:31:51:096 | [INFO] |  | Setup | WAMB | NGLWrapper |  | WAMB | 20644 | Inside _ProfileReadyCallback. Successfully fetched profile updates
01/16/22 20:31:51:096 | [INFO] |  | Setup | WAMB | NGLWrapper |  | WAMB | 20644 | Inside _ProfileReadyCallback value. 403
01/16/22 20:31:51:096 | [INFO] |  | Setup | WAMB | NGLAsyncAPIManager |  | WAMB | 20644 | Inside checkEntry for API InitializeProfile
01/16/22 20:31:51:096 | [INFO] |  | Setup | WAMB | NGLWrapper |  | WAMB | 20644 | Inside _ProfileReadyCallback expecting callback after intialize Profile call
01/16/22 20:31:51:096 | [INFO] |  | Setup | WAMB | NGLAsyncAPIManager |  | WAMB | 20644 | Inside setEvent for API InitializeProfile
01/16/22 20:31:51:099 | [INFO] |  | Setup | WAMB | ApplicationContext |  | WAMB | 21056 | Application initialized successfully.
01/16/22 20:31:51:233 | [INFO] |  | Setup | WAMB | BrowserHost |  | HTTPConnector | 20520 | HTTP Request Status code 200.
01/16/22 20:31:51:233 | [INFO] |  | Setup | WAMB | BrowserHost |  | HTTPConnector | 20724 | The http request returned HTTP_Status:0 HttpCommunicator error:0 
01/16/22 20:31:51:233 | [INFO] |  | Setup | WAMB | BrowserHost |  | HTTPConnector | 20724 | Received HTTP response:
URL = cc-api-data.adobe.io/ingest/?api_key=ccinstaller-service
Response code = 200
Response headers:
Connection :  close
Content-Length :  0
Date :  Sun, 16 Jan 2022 20:31:51 GMT
Server :  openresty
x-gw-aws-region :  ew1
x-request-id :  AI3bdm4VmHdew2sgluwlpnFM2Tl0gfqm

01/16/22 20:31:51:643 | [INFO] |  | Setup | WAMB | BrowserHost |  | HTTPConnector | 20520 | HTTP Request Status code 200.
01/16/22 20:31:51:643 | [INFO] |  | Setup | WAMB | BrowserHost |  | HTTPConnector | 13360 | The http request returned HTTP_Status:0 HttpCommunicator error:0 
01/16/22 20:31:51:643 | [INFO] |  | Setup | WAMB | BrowserHost |  | HTTPConnector | 13360 | Received HTTP response:
URL = na1e-acc.services.adobe.com/hsmessaging/rest
Response code = 200
Response headers:
Connection :  close
Content-Length :  165
Date :  Sun, 16 Jan 2022 20:31:51 GMT
X-Request-ID :  d9d297b4-4be8-4160-95f5-1cc19ad3c997

01/16/22 20:31:51:643 | [INFO] |  | Setup | WAMB | BrowserHost |  |  | 13360 | Event with guid '3d62d7ca-0fdf-4e8b-8aaa-6f62d5b51be8' is being sent
01/16/22 20:31:51:644 | [INFO] |  | Setup | OOBEUtils | HTTPConnector |  | HTTPConnector | 13360 | Sending HTTP request message: Method: POST || URL: na1e-acc.services.adobe.com/hsmessaging/rest || Timeout: 30 || Compression: false || Request headers: Content-Type : text/xml

01/16/22 20:31:51:645 | [INFO] |  | Setup | OOBEUtils | HTTPConnector |  | HTTPConnector | 13360 | Proxy detected: WPAD
01/16/22 20:31:51:645 | [WARN] |  | Setup | OOBEUtils | HTTPConnector |  | HTTPConnector | 13360 | GetIEProxyInfo - Failed to get proxy for the url, error:12180
01/16/22 20:31:51:645 | [INFO] |  | Setup | OOBEUtils | HTTPConnector |  | HTTPConnector | 13360 | No default proxy present on the user machine
01/16/22 20:31:52:284 | [INFO] |  | Setup | OOBEUtils | HTTPConnector |  | HTTPConnector | 20644 | HTTP Request Status code 200.
01/16/22 20:31:52:285 | [INFO] |  | Setup | OOBEUtils | HTTPConnector |  | HTTPConnector | 13360 | The http request returned HTTP_Status:0 HttpCommunicator error:0 
01/16/22 20:31:52:285 | [INFO] |  | Setup | OOBEUtils | HTTPConnector |  | HTTPConnector | 13360 | Received HTTP response:
URL = na1e-acc.services.adobe.com/hsmessaging/rest
Response code = 200
Response headers:
Connection :  close
Content-Length :  165
Date :  Sun, 16 Jan 2022 20:31:52 GMT
X-Request-ID :  e79bb26f-a2d4-45cf-818d-82f5edbfcf73

01/16/22 20:31:56:263 | [INFO] |  | Admin | Setup | ApplicationContext |  |  | 3408 | *********************** Workflow start. Version: 2.7.0.13 **************************
01/16/22 20:31:56:263 | [INFO] |  | Admin | OOBEUtils | CommandLineParser |  | OOBEUtils | 3408 | Parsing the command line provided. Number of command line arguments is 1
01/16/22 20:31:56:265 | [WARN] |  | Admin | WAMB | ConfigXml |  | WAMB | 3408 | Inside readValuesFromFGFeaturesList. featureList is empty
01/16/22 20:31:56:265 | [INFO] |  | Admin | WAMB | ConfigXml |  | WAMB | 3408 | Inside initPlatformPriorityList 
01/16/22 20:31:56:266 | [INFO] |  | Admin | WAMB | ApplicationContext |  | WAMB | 3408 | Application pre initialized successfully.
01/16/22 20:31:56:266 | [INFO] |  | Admin | WAMB | ApplicationContext |  |  | 3408 | Event Guid generated is: 'f2938f26-37ee-4ae0-b0f4-ecd24fd4a6c6'
01/16/22 20:31:56:267 | [INFO] |  | Admin | WAMB | ApplicationContext |  |  | 3408 | Event Guid generated is: 'a878beef-a23c-493a-aae0-cdb426d3d58b'
01/16/22 20:31:56:267 | [INFO] |  | Admin | WAMB | ApplicationContext |  |  | 21304 | Event with guid 'f2938f26-37ee-4ae0-b0f4-ecd24fd4a6c6' is being sent
01/16/22 20:31:56:267 | [WARN] |  | Admin | OOBEUtils | OSUtils |  | OOBEUtils | 3408 | getRegistryValue: RegQueryValueExW failed with error 2
01/16/22 20:31:56:267 | [INFO] |  | Admin | OOBEUtils | OSUtils |  |  | 3408 | Event Guid generated is: 'b997e3e9-5499-4990-a981-793e5b14274e'
01/16/22 20:31:56:267 | [INFO] |  | Admin | OOBEUtils | HTTPConnector |  | HTTPConnector | 13380 | Sending HTTP request message: Method: POST || URL: cc-api-data.adobe.io/ingest/?api_key=ccinstaller-service || Timeout: 30 || Compression: false || Request headers: Content-Type : application/json
x-api-key : ccinstaller-service

01/16/22 20:31:56:267 | [INFO] |  | Admin | OOBEUtils | HTTPConnector |  |  | 3408 | Event Guid generated is: 'ad341215-e526-4904-9b72-cd9a67af0382'
01/16/22 20:31:56:267 | [INFO] |  | Admin | OOBEUtils | HTTPConnector |  | HTTPConnector | 21304 | Sending HTTP request message: Method: POST || URL: na1e-acc.services.adobe.com/hsmessaging/rest || Timeout: 30 || Compression: false || Request headers: Content-Type : text/xml

01/16/22 20:31:56:267 | [INFO] |  | Admin | OOBEUtils | HTTPConnector |  |  | 3408 | Event Guid generated is: 'c3e8d271-29d1-44c8-8e44-823e8062b04d'
01/16/22 20:31:56:267 | [INFO] |  | Admin | WAMB | NGLWrapper |  | WAMB | 3408 | Inside NGLWrapper
01/16/22 20:31:56:267 | [INFO] |  | Admin | WAMB | NGLAsyncAPIManager |  | WAMB | 3408 | NGLApiManager::NGLApiManager
01/16/22 20:31:56:267 | [INFO] |  | Admin | WAMB | NGLWrapper |  | WAMB | 3408 | Inside initializeNglWrapper
01/16/22 20:31:56:267 | [INFO] |  | Admin | WAMB | NGLWrapper |  | WAMB | 3408 | Inside initNglAppLibConfig. Environment: 5
01/16/22 20:31:56:277 | [INFO] |  | Admin | WAMB | NGLWrapper |  | HTTPConnector | 21304 | Proxy detected: WPAD
01/16/22 20:31:56:277 | [INFO] |  | Admin | WAMB | NGLWrapper |  | HTTPConnector | 13380 | Proxy detected: WPAD
01/16/22 20:31:56:277 | [WARN] |  | Admin | WAMB | NGLWrapper |  | HTTPConnector | 13380 | GetIEProxyInfo - Failed to get proxy for the url, error:12180
01/16/22 20:31:56:277 | [WARN] |  | Admin | WAMB | NGLWrapper |  | HTTPConnector | 21304 | GetIEProxyInfo - Failed to get proxy for the url, error:12180
01/16/22 20:31:56:278 | [INFO] |  | Admin | WAMB | NGLWrapper |  | HTTPConnector | 13380 | No default proxy present on the user machine
01/16/22 20:31:56:278 | [INFO] |  | Admin | WAMB | NGLWrapper |  | HTTPConnector | 21304 | No default proxy present on the user machine
01/16/22 20:31:56:420 | [INFO] |  | Admin | WAMB | NGLWrapper |  | HTTPConnector | 8832 | HTTP Request Status code 200.
01/16/22 20:31:56:420 | [INFO] |  | Admin | WAMB | NGLWrapper |  | HTTPConnector | 13380 | The http request returned HTTP_Status:0 HttpCommunicator error:0 
01/16/22 20:31:56:420 | [INFO] |  | Admin | WAMB | NGLWrapper |  | HTTPConnector | 13380 | Received HTTP response:
URL = cc-api-data.adobe.io/ingest/?api_key=ccinstaller-service
Response code = 200
Response headers:
Connection :  close
Content-Length :  0
Date :  Sun, 16 Jan 2022 20:31:56 GMT
Server :  openresty
x-gw-aws-region :  ew1
x-request-id :  Z1204FuNO0nQKNJgsoqxv9DoOzze9ZmG

01/16/22 20:31:56:420 | [INFO] |  | Admin | OOBEUtils | HTTPConnector |  | HTTPConnector | 13380 | Sending HTTP request message: Method: POST || URL: cc-api-data.adobe.io/ingest/?api_key=ccinstaller-service || Timeout: 30 || Compression: false || Request headers: Content-Type : application/json
x-api-key : ccinstaller-service

01/16/22 20:31:56:424 | [INFO] |  | Admin | WAMB | NGLAsyncAPIManager |  | WAMB | 3408 | Inside addElement for API InitializeProfile
01/16/22 20:31:56:425 | [INFO] |  | Admin | WAMB | NGLWrapper |  | WAMB | 14660 | Inside _ProfileReadyCallback. Successfully fetched profile updates
01/16/22 20:31:56:425 | [INFO] |  | Admin | WAMB | NGLWrapper |  | WAMB | 14660 | Inside _ProfileReadyCallback value. 403
01/16/22 20:31:56:425 | [INFO] |  | Admin | WAMB | NGLAsyncAPIManager |  | WAMB | 14660 | Inside checkEntry for API InitializeProfile
01/16/22 20:31:56:425 | [INFO] |  | Admin | WAMB | NGLWrapper |  | WAMB | 14660 | Inside _ProfileReadyCallback expecting callback after intialize Profile call
01/16/22 20:31:56:425 | [INFO] |  | Admin | WAMB | NGLAsyncAPIManager |  | WAMB | 14660 | Inside setEvent for API InitializeProfile
01/16/22 20:31:56:427 | [INFO] |  | Admin | WAMB | NGLAsyncAPIManager |  | HTTPConnector | 13380 | Proxy detected: WPAD
01/16/22 20:31:56:427 | [WARN] |  | Admin | WAMB | NGLAsyncAPIManager |  | HTTPConnector | 13380 | GetIEProxyInfo - Failed to get proxy for the url, error:12180
01/16/22 20:31:56:427 | [INFO] |  | Admin | WAMB | NGLAsyncAPIManager |  | HTTPConnector | 13380 | No default proxy present on the user machine
01/16/22 20:31:56:427 | [INFO] |  | Admin | WAMB | ApplicationContext |  | WAMB | 3408 | Application initialized successfully.
01/16/22 20:31:56:559 | [INFO] |  | Admin | WAMB | BrowserHost |  | HTTPConnector | 21148 | HTTP Request Status code 200.
01/16/22 20:31:56:559 | [INFO] |  | Admin | WAMB | BrowserHost |  | HTTPConnector | 13380 | The http request returned HTTP_Status:0 HttpCommunicator error:0 
01/16/22 20:31:56:559 | [INFO] |  | Admin | WAMB | BrowserHost |  | HTTPConnector | 13380 | Received HTTP response:
URL = cc-api-data.adobe.io/ingest/?api_key=ccinstaller-service
Response code = 200
Response headers:
Connection :  close
Content-Length :  0
Date :  Sun, 16 Jan 2022 20:31:56 GMT
Server :  openresty
x-gw-aws-region :  ew1
x-request-id :  R4pBg4Pl3Od3MdcGeuWI2eiRhCUVWyMZ

01/16/22 20:31:56:934 | [INFO] |  | Admin | WAMB | BrowserHost |  | HTTPConnector | 21148 | HTTP Request Status code 200.
01/16/22 20:31:56:934 | [INFO] |  | Admin | WAMB | BrowserHost |  | HTTPConnector | 21304 | The http request returned HTTP_Status:0 HttpCommunicator error:0 
01/16/22 20:31:56:934 | [INFO] |  | Admin | WAMB | BrowserHost |  | HTTPConnector | 21304 | Received HTTP response:
URL = na1e-acc.services.adobe.com/hsmessaging/rest
Response code = 200
Response headers:
Connection :  close
Content-Length :  165
Date :  Sun, 16 Jan 2022 20:31:56 GMT
X-Request-ID :  3fb964d1-7fa1-4ca8-bccc-95d5f0668ebc

01/16/22 20:31:56:935 | [INFO] |  | Admin | WAMB | BrowserHost |  |  | 21304 | Event with guid 'ad341215-e526-4904-9b72-cd9a67af0382' is being sent
01/16/22 20:31:56:935 | [INFO] |  | Admin | OOBEUtils | HTTPConnector |  | HTTPConnector | 21304 | Sending HTTP request message: Method: POST || URL: na1e-acc.services.adobe.com/hsmessaging/rest || Timeout: 30 || Compression: false || Request headers: Content-Type : text/xml

01/16/22 20:31:56:941 | [INFO] |  | Admin | OOBEUtils | HTTPConnector |  | HTTPConnector | 21304 | Proxy detected: WPAD
01/16/22 20:31:56:942 | [WARN] |  | Admin | OOBEUtils | HTTPConnector |  | HTTPConnector | 21304 | GetIEProxyInfo - Failed to get proxy for the url, error:12180
01/16/22 20:31:56:942 | [INFO] |  | Admin | OOBEUtils | HTTPConnector |  | HTTPConnector | 21304 | No default proxy present on the user machine
01/16/22 20:31:57:591 | [INFO] |  | Admin | OOBEUtils | HTTPConnector |  | HTTPConnector | 21148 | HTTP Request Status code 200.
01/16/22 20:31:57:591 | [INFO] |  | Admin | OOBEUtils | HTTPConnector |  | HTTPConnector | 21304 | The http request returned HTTP_Status:0 HttpCommunicator error:0 
01/16/22 20:31:57:591 | [INFO] |  | Admin | OOBEUtils | HTTPConnector |  | HTTPConnector | 21304 | Received HTTP response:
URL = na1e-acc.services.adobe.com/hsmessaging/rest
Response code = 200
Response headers:
Connection :  close
Content-Length :  165
Date :  Sun, 16 Jan 2022 20:31:57 GMT
X-Request-ID :  7c9a6976-856e-420b-8944-2b23d90b51bb



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Creative Cloud , Installation

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Adobe Community Professional ,
Jan 17, 2022 Jan 17, 2022

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Browse to the following location based on your operating system. (i know you're a win user, but others may check this that also have an oobe issue.)

 

A) Mac OS: /Users/<user folder>/Library/Application Support/Adobe/OOBE
NOTE: \Users\<user folder>\Library\ is hidden by default. To unhide see below*

 

B) Windows: C:\Users\<user folder>\AppData\Local\Adobe\OOBE
NOTE: C:\Users\<user folder>\AppData is hidden by default. To unhide see below*

 

and delete the contents of your oobe folder.

 

*see bottom of https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html for info on unhidding

 

if that fails to help,

 

restart your computer
uninstall every cc app using the control panel.
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer, again (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

 

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