creative could desktop app: update error code 214

Community Beginner ,
Mar 21, 2022 Mar 21, 2022

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Is it normal I have also "adobe creative cloud desktop" installed when I have only installed the products "photoshop elements 2021" en "premiere elements 2021"? Or can I uninstall it?

The problem is I cannot run the CC app: when I start it, it tries it tries to update and that fails with the error 214 (download problem?)

I've already tried to install a new downloaded setup of CC desktop but the installation fails also with the same error after some % download progress.

 

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Community Beginner , Mar 21, 2022 Mar 21, 2022
hi kglad,the reset did not help.it was indeed my anti-virus software.thanks

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Adobe Community Professional ,
Mar 21, 2022 Mar 21, 2022

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first try to reset the cc app which will require you to start it, and before it encounters that error type:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, this is from Jeff A Wright

 

Error 214 means the manifest for downloaded files is incorrect.  For information on how to resolve download errors please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.  I believe it is likely your security software or firewall are interfering with the download process this is why you are receiving the current error.

 

p.s. you can run cc programs, including premiere elements and pse, without the cc desktop app, but you would be foregoing the the file sharing and update notificiations among other services for which you're paying.

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Community Beginner ,
Mar 21, 2022 Mar 21, 2022

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hi kglad,

the reset did not help.

it was indeed my anti-virus software.

thanks

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Adobe Community Professional ,
Mar 22, 2022 Mar 22, 2022

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you're welcome.

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New Here ,
Mar 22, 2022 Mar 22, 2022

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I have similar issue

JEE, NEET, Class 8, 9, 10, 11, 12 Exam Preparation App

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Adobe Community Professional ,
Mar 22, 2022 Mar 22, 2022

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same response, then.

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