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Creative Suite 5 saying downloaded on 2 devices and it isn't

New Here ,
Sep 20, 2023 Sep 20, 2023

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I have Creative Suite 5 installed on my PC. It is now telling me that I have this activated on 2 computers (which I don't--only one) and that I need to unintall one. Can you tell me what I need to do? I can't get past the activation page.

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Activation

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Community Expert ,
Sep 20, 2023 Sep 20, 2023

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When you need to deactivate a serial number
(this is the ONLY support Adobe still offers for old programs)
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

 

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Sep 20, 2023 Sep 20, 2023

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if you purchased from or registered with adobe, you can check your account to deactivate from the unused computer, https://account.adobe.com

 

otherwise, if you contact adobe support for an activation count reset, your apps will be deactivated on all computers.

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