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Hello,
I'd a computer problem that required resetting the laptop. It uninstalled my CS6 Master collection. I downloaded a replacement but install won't accept the serial numbers I'vee got for it. Cant seem to find the right contact form or email address to deal with this, What should i do next?
Colm
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Where did you download a replacement? If not direct from Adobe, you may have a serious problem with a pirate version
For serial number programs you may download ONLY if you bought direct from Adobe via download
-Log-in to your account and click this link https://account.adobe.com/products
--click Order history on the left and then the link to your order that will show on the right
--and finally click the link "Downloads and serial numbers" that will appear
---as always, write the serial number in a text file AND copy that text file and the
---download file(s) to an external drive (or two) to be sure you have what you need
-if you did not buy direct from Adobe via download you must find your original install
-if you have an Education or volume license you MUST use your original media
--the link for an Education or volume license download is not available at all
-if you bought a disc and don't have a drive you will need to buy an external USB drive
-if you bought and lost a disc Adobe does not provide a replacement via download
-if you bought a download from a 3rd party vendor you will need to contact that vendor
If you did not download the EXACT same installer, your serial number will not work
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Hi,
Thank you for posting your query here.
If you have a CS6 Serial Key for a Volume License, than you may need to Sign in to : https://licensing.adobe.com/ with your registered Adobe ID and refer to the steps as mentioned under "Find your serial numbers" in the following help article : https://helpx.adobe.com/in/x-productkb/policy-pricing/volume-licensing-site.html#Findserialnumbers
I hope that helps.
Thank you.
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If it's a student/teacher license you can ONLY use your original installer, and if you didn't keep it, there is no replacement and you lost something valuable.
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WARNING. This is a public forum, not a way to contact Adobe!! Someone may contact you SAYING they are from Adobe. This happens all the time: it is a SCAM. Don't respond to anyone who contacts you "from Adobe" because they WILL NOT contact you. You must contact them through your provided channel.
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