Hello everyone, my problem may make you smile, but it should make everyone think. I bought a "lifetime" Creative suite premium license several years ago and now it's unusable because the Adobe servers for license activation have been shut down. I believe this is unacceptable and false advertising. I am in contact with other consumer associations in Italy who are evaluating this behavior according to the legislation of our country. What do you think?
so would it be normal if steam deleted my game library just because i bought them 10 years ago? And if Amazon did the same with books purchased for the Kindle.
Adobe and any user (including you) shouldn't care if I bought it a thousand years ago or use minimal features. What is important is the respect of the contract and of the user. I want to use what I paid for. Am I asking too much?
i know you think your cause is righteous and i'm not arguing about that righeousness. i'm meerly stating the facts: cs2 (which from your other thread i know to be your version) can no longer be activated and can no longer be exchanged for anything of value from adobe.
now, if you want to vent and exchange opinions. feel free.
Thank you first of all for being here and answering me. I don't want to argue with you, don't worry! One thing that surprised me is that there is no telephone, chat, or email assistance service to which I can submit my question: am I wrong? Is there only the FAQ and this Community?
Adobe has stopped supporting CS2, so they don't offer official support for it. This community is mostly other users who volunteer to help, we can't change Adobe's business decisions.
there are 3 ways to contact adobe; chat, phone and twitter:
chat: use a browser that allows popups and cookies and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen in the chat field (lower right), type AGENT be patient, it can take quite a while to reach a human.
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...
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