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CreativeCloudSet-Up.exe fails to load, returns error code 48

Explorer ,
Mar 26, 2014 Mar 26, 2014

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As the title says.

Following a support representative's advice I deleted the contents of my %temp% folder and deleted the opm.db file.

I then rebooted (unfortunately my computer had some problems and I lost contact with the support representative) and tried to re-run CreativeCloudSet-Up with exactly the same result.

I have repeated the steps above with no luck. The program always returns error code 48, a critical file/directory can't be accessed.

Any ideas? Thank you.

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Creative Cloud

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correct answers 1 Correct answer

Explorer , Mar 26, 2014 Mar 26, 2014
*solved*My users folder is on my drive  and so is my downloads directory (as set up by Windows) - this seemed to be the problem. I moved CreativeCloudSet-Up.exe to my Desktop (which is still on drive C:) and it now says it's installing. Hope this helps someone else.

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Explorer ,
Mar 26, 2014 Mar 26, 2014

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*solved*

My users folder is on my drive 😧 and so is my downloads directory (as set up by Windows) - this seemed to be the problem. I moved CreativeCloudSet-Up.exe to my Desktop (which is still on drive C:) and it now says it's installing.

Hope this helps someone else.

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New Here ,
Jul 30, 2014 Jul 30, 2014

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Hey im getting the same problem. However this solution hasnt helped unfortunately.

i tried to move it onto the desktop which failed. so then i moved it directly onto the c drive and it still is failing...

any ideas?

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New Here ,
Aug 02, 2015 Aug 02, 2015

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Just found your suggestion after hours of frustration attempting to re-install Creative Cloud. It worked first time - huge thank you.

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New Here ,
Dec 24, 2015 Dec 24, 2015

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Worked like a charm moving it to the desktop. Thanks!

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New Here ,
Jan 26, 2016 Jan 26, 2016

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Surely helped me

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New Here ,
Jan 31, 2016 Jan 31, 2016

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Worked for me.. Awesome!  Thank you!

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New Here ,
Jun 02, 2016 Jun 02, 2016

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This worked for me. Thanks. 

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New Here ,
May 14, 2017 May 14, 2017

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Thanks a lot.. Helpful solution

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New Here ,
Aug 13, 2014 Aug 13, 2014

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what a ridiculously bad piece of software

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New Here ,
Oct 08, 2014 Oct 08, 2014

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Thanks! I moved the CreativeCloudSet-Up.exe file to the desktop and it worked perfectly...I've searched everywhere for the right answer, this is a lifesaver.

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New Here ,
Oct 10, 2014 Oct 10, 2014

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*solved*

My users folder is on my drive 😧 and so is my downloads directory (as set up by Windows) - this seemed to be the problem. I moved CreativeCloudSet-Up.exe to my Desktop (which is still on drive C:) and it now says it's installing.

Hope this helps someone else.

...........................................................................................

It works, thanks!

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New Here ,
May 06, 2015 May 06, 2015

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Thanks, did that and it worked

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New Here ,
Jun 04, 2015 Jun 04, 2015

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Thanks a lot. this hint helped me a lot!

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New Here ,
Jun 06, 2015 Jun 06, 2015

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But it is not useful for me!

I move it to my desktop, but it dont want to install!

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New Here ,
Jun 11, 2015 Jun 11, 2015

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In my case, I moved it to Drive D(not system drive) and it worked perfectly

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New Here ,
Jun 12, 2015 Jun 12, 2015

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Thank you very much, I can install it now!

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New Here ,
Jun 29, 2015 Jun 29, 2015

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How do you move it to a diff drive please

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New Here ,
Jun 29, 2015 Jun 29, 2015

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Ok I HAVE tried nd tried, ecen mocing CC folder to desk top and STILL get error 48

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New Here ,
Jun 30, 2015 Jun 30, 2015

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I updated my CC by rebooting in Windows Safe Mode with Networking and it updated perfectly

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New Here ,
Oct 05, 2015 Oct 05, 2015

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After hours of aggravation......finding your advice was amazing.  Thanks!

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New Here ,
Oct 25, 2015 Oct 25, 2015

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Hi, I was wondering if anyone else found a solution to this issue? Ive tried locating the .db file so I could delete it, deleted all temp files through "Disk Cleanup" and moved the cc install exe to desktop but no luck so far. Definitely appreciate any further ideas if there are any.

Many thanks

K

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New Here ,
Oct 28, 2015 Oct 28, 2015

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Hi for me it had to do with permissions, if its on a work computer check if you have the correct permission to install it on the selected drive.

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New Here ,
Oct 29, 2015 Oct 29, 2015

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I had put it on the desktop but now it gave me and Error 81!

Kindly help

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Community Beginner ,
Dec 22, 2015 Dec 22, 2015

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Saved me... thanks! This software is ridiculous.

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