Cretive Suite 5.5 license issue

[Lukelt]

I changed pc and it no longer recognizes the license. It tells me that it is already installed in 2 pc's, even though it was deactivated and uninstalled from the old pc. I have no way to figure out where the licenses were installed or deactivate them directly from adobe?

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

[kglad]

if there are no activations, you have to options to remedy that problem.  however, if you're not 100% certain the previous installs were explicitly deactivated (and uninstalling doesn't matter), use the computers (if they exist and still run) with the activations and open an app > click help > deactivate. if you've already uninstalled the app before deactivating, but still have the computer, you can reinstall on that computer and then deactivate.

and you may get licensing info via the help here, https://helpx.adobe.com/x-productkb/policy-pricing/volume-licensing-site.html#main-pars_text_1

[Lukelt]

Thanks for the reply, but I had already done the license deactivation in the old pc. When it didn't work in the new one I also uninstalled the software, but nothing changed. Now that I reinstalled the software in the old pc it has the same problem, I can't reassign the license anymore.

[kglad]

you can reinstall cs 5.5 on the old computer

then open one of the cs 5.5 apps > click help > deactivate or sign out

then try to install on your other pc.

[Lukelt]

An error occurs already in recognizing the adobe account (in the site the account works)

[kglad]

did you enter your adobe id?

[Lukelt]

No in the software

[kglad]

in the last screenshot you posted, you need to enter your adobe id.

[Lukelt]

My ID don't work

[kglad]

regarding your cs5.5, did you purchase from or register with adobe?

[Lukelt]

I purchased it

[kglad]

is it listed under that adobe id/password at https://account.adobe.com?

[Lukelt]

Here I can log in with my account

[kglad]

navigate to that address and sign in with exactly the same id/pass.

[Lukelt]

i can get into my adobe account. under the “products” , i see registered products including Adobe Design Std, but if i go to the ”activated devices” heading, nothing shows active.

[kglad]

when trying to activate cs5.5 on your your old (or new) computer, carefully use the same adobe id/pass that you used to see your cs5.5 listed on your account.adobe.com page.

if that fails to be accepted again:

if you have an old os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos after clicking "link"?

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

if those fail, make sure you also tried the steps at, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

if that fails, try https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.html

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

[Nancy OShea]

The Activated Devices panel isn't relevant to you.  It only works with subscription products like Creative Cloud.

CS5 is legacy software from 13+ years ago.   Have you given any thought to why you should be using modern software for compatibility & security reasons?  I mean 13 years is a long time.  In computer terms it's an eternity.  A lot has changed since then.

MODERN OPTIONS:

FREE Acrobat Reader -- view, comment, print & sign PDF.
https://acrobat.adobe.com/us/en/acrobat/pdf-reader.html

Paid Acrobat Pro DC -- the complete solution for creating and saving PDF.
https://acrobat.adobe.com/us/en/acrobat/acrobat-pro.html

Photoshop Elements or Premiere Elements (no subscription needed).
https://www.adobe.com/products/photoshop-elements.html

Creative Cloud Photography Plan (approx $10/month for 12 months). Includes the following:

• Photoshop CC and Photoshop on iPad
• Camera Raw
• Lightroom on desktop, mobile and the web
• Lightroom Classic
• Portfolio website + hosting
• Adobe Express (free starter plan)
• Bridge
• 20 GB cloud storage (upgradable to 1 TB).

https://www.adobe.com/creativecloud/photography.html

Premium Adobe Express ($10/month). Mobile & web-based graphics & video apps for social media content creators.
https://helpx.adobe.com/express/using/express-overview.html

Creative Cloud Apps (20 + pro apps & services) and Single App Plans
https://www.adobe.com/creativecloud/plans.html