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CS 5.5 Activation starts itself (do not reinstall)

New Here ,
Jun 23, 2021 Jun 23, 2021

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I have been using C.S. 5.5 at my PC for a few years. 

Yesterday night, I opened it, an Activation window pops up. 

"Activation Required

Activating ---

We are contacting Adobe to activate this copy of Creative Suite 5.5 Design Standard..."

Activation failed,

(i) Why the activation process was on (no reinstallation). 

(ii) Checked Customer Services Adobe, one said the activation center is closed, one said the center is still working, and pass me the "Trouble Shoot" . But there is no relevant solution.

(iii) Some of my colleagues also using CS 5.5 but face no problem.

Activation Failed CS 5.5.jpg

reply2.jpg

  

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Community Expert ,
Jun 27, 2021 Jun 27, 2021

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for some reason your cs5.5 was deactivated. if that was not an enterprise license, you can activate (for now) with the serial number.

 

before doing that, you might want to restart your computer and retry using a cs5.5 program. but if that activation prompt reappears, you have no option other than to re-activate using your serial number or you will not be able to use your cs5.5 programs.

 

p.s. in the not distant future the activation servers for 5.5 will age out and you will not be able to reactivate. that happened first to cs2, then cs3 and then cs4.  cs5, cs5.5 and cs6 almost certainly will follow the trend.

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New Here ,
Jul 01, 2021 Jul 01, 2021

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Dear Sirs, 

 

Thanks for your reply. 

 

We tried several times but activation failed (activation prompt reappears, keep loading) and now we could not use our CS5.5

I would like to raise that when we bought the CS5.5, there was no "reminder" that we would face this activation issue. So we should be able to keep using it as we wish. We are satisfied with functions provided by CS5.5 and need no additional functions.  May I know if there is any way to solve our problem?

 

Looking forward to your reply. 

 

Regards, 

Tony 

 

 

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Community Expert ,
Jul 02, 2021 Jul 02, 2021

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there's no way to use your cs5.5 beyond the trial period unless it's activated.  there's no work-around and once the activation servers age-out, there won't be any way to activate cs5.5, at all.

 

that said, the activation servers for cs5.5 are still functioning so the problem is on your end.  what that problem is, i do not know.  a common problem is an adobe entry in the hosts file; check for that.

 

if that fails, if you have nothing else adobe on your computer, and if you have nothing to lose, you could:

 

1. (properly) uninstall your cs5.5 using the uninstaller(s)

2. clean your computer of cs files, http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

3.  restart your computer

4.  reinstall your cs5.5

5.  retry activating with your serial number

 

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New Here ,
Jul 05, 2024 Jul 05, 2024

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Can you advise me please if the activation servers for cs5.5 are still functioning?

Both my PCs with 5.5 have at the same time come up with the same error

"you have reached....." 

I have used both PCs in the last month fine, but now I cant use either.

Most disapointing if no solution, I'll not be looking at purchasing from Adobe again.

mean while, i'll use paint.net for free.

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Community Expert ,
Jul 05, 2024 Jul 05, 2024

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they are still functioning.  but (in july 2024) this problem contacting the servers is best handled by using offline activation:

 

Launch the product.

At the Serial Number Validation screen, click Having Trouble Connecting To The Internet.

Click Offline Activation and click Generate a Response Code.

Write down the Request Code.

Switch to an online computer and navigate to www.adobe.com/go/getactivated.

Click Offline Activation.

Sign in with your Adobe ID.

Enter your Request code and click Generate.

Write down the Response code.

Switch back to the offline computer.

Enter the Response Code and click Activate.

 

 

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New Here ,
Jul 05, 2024 Jul 05, 2024

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Many thanks for the reply, but failed at stage 1.

I dont get the option saying "Click offline Activation"

I get this!

 

Capture222.JPG

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Community Expert ,
Jul 05, 2024 Jul 05, 2024

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are you starting cs5.5 from a computer that's disconnected from the internet?

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New Here ,
Jul 08, 2024 Jul 08, 2024

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yes

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Community Expert ,
Jul 08, 2024 Jul 08, 2024

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what's connect support show?

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