CS-6 failed to install

New Here ,
Oct 04, 2021 Oct 04, 2021

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I had a new hard drive put in my iMac running OS 10.11.6 El Capitan. Now when I download and try to reinstall CS-6 it fails and tells me I have an invalid or expired serial number.

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Adobe Community Professional ,
Oct 04, 2021 Oct 04, 2021

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Where did you obtain your copy of CS6?

Did you buy it directly from Adobe or a 3rd party vendor?

 

If you bought it directly from Adobe, your serial number should be registered online and accessible from your online account.

https://account.adobe.com/products/

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Oct 04, 2021 Oct 04, 2021

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thank you for the information. i tried to reinstall my collection. still unsucessful. did Adobe rid of CS6?!?!?!!!!! I am unable to access my app's! ahhhhhhhh!!! lol 

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Adobe Community Professional ,
Oct 04, 2021 Oct 04, 2021

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quote

did Adobe get rid of CS6?

=========

Yes.  CS6 has not been legally sold or supported for 6 years.  When did you buy it and from whom?

 

=============
Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away! Real Adobe employees will never reach out via Outlook, Yahoo, Gmail or Skype.
=============
3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Oct 05, 2021 Oct 05, 2021

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i purchased it online, and registered it with adobe in 2013. it was working not that long ago bc i had a project to work on. unable to open anything now, the apps arent working at all. did i just lose my very epensive CS6?? what am i supposed to do now?? am i out of that money invested?? 😞 please help

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Adobe Community Professional ,
Oct 05, 2021 Oct 05, 2021

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You purchased it online from WHOM? 

Some 3rd parties sold drastically reduced illegal versions that can't be re-installed. 

 

 

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
Oct 05, 2021 Oct 05, 2021

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There is one more thing you can try. 

1. Use the Adobe Cleaner tool below to remove ALL Adobe apps from your system.
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

2. Restart your computer.

3. Reinstall CS6 from the disks or downloads that you received at purchase.

 

Hope that helps.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Oct 20, 2021 Oct 20, 2021

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thank you, sorry for the late response and suggestions. being that i am now running  Big Sur i know for a fact that it is inopertable. i may try downgrading back to Mojave or Catalina to see if that works. thank u. if successful i'll let u know lol 

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Adobe Community Professional ,
Oct 20, 2021 Oct 20, 2021

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LATEST

Catalina is a no go.  It's 64-bit only.

 

You will need to revert to Mojave or earlier.  And use the workaround below.  Legacy CS installers are not compatible with Mac Sierra, High Sierra or Mojave.

https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
Oct 04, 2021 Oct 04, 2021

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If you did not DE-activate the serial number you MAY have a problem with the number of activations

 

When you can't deactivate a serial number (this is the ONLY support Adobe still offers for CS5/CS6)
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Oct 04, 2021 Oct 04, 2021

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Too many activations is not the same error as invalid or expired license.

https://www.adobe.com/genuine.html

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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