CS4 Licence on a new device

New Here ,
Aug 04, 2021 Aug 04, 2021

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Hi Community,

i am facing trouble when activating CS4 on a new win-PC.

I have deactivated the licence on the previous win-PC and tried to activate on the new PC. The licence number seems not working.
Finally the support told me that the licence Server for CS4 is shut down. It seems that there is actually no way to acitivate CS4 on a new device. Is that right or is there somebody who can help?

Thanks in advance, Falk.

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LEGEND ,
Aug 04, 2021 Aug 04, 2021

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Adobe have recently started saying this. We all know CS/CS2/CS3 servers were shut down. The CS4 servers are, Adobe claim, shut down now. But you say "license number seems not to be working". What is the message you get? 

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New Here ,
Aug 04, 2021 Aug 04, 2021

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sorry i should have wrote more detailed: i get an red x after entering serial number

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Community Expert ,
Aug 04, 2021 Aug 04, 2021

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This is right. The license servers of CS4 (and all former versions) are shut down.

There's no chnage to avctivate CS4 on a new device.

See also here: https://helpx.adobe.com/creative-suite.html?promoid=19SCDRQK

 

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New Here ,
Aug 04, 2021 Aug 04, 2021

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Okay, thank you for the fast answer. (so, this is also a way to make money)
Maybe i should mention that we are a company and with new Users we need to change licences between the PC´s We had the trouble already with CS3. With CS3, Adobe supported us by sending us new keys so that we were able to activate CS3 on a new machine. Has anybody experienced this behaviour from Adobe?

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Community Expert ,
Aug 04, 2021 Aug 04, 2021

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I know there were specific serial numbers in the past to get CS programs to work without a activation. These serial numbers aren't available anymore. You have to contact the Adobe support directly, because this is a public forum, not the link to Adobe support.

Sorry, but we're normal users and we can't help with such problems. 

Please click the link below to contact Adobe staff to help. 

 

Be sure to remain signed in with your Adobe ID before accessing the link below. 

You have to allow 'cookies' in your web browser for this to work 

https://helpx.adobe.com/contact.html 

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot. 

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