CS5 無法取消啟用(ADOBE告知伺服器已停止服務)，導致無法在新電腦啟用，請求幫助

[化工29875125npl8]

請求能夠協助解決方式，無法取消啟用，導致無法在新電腦重新啟用?

手邊軟體為ADOBE CREATIVE SUITE5 DESIGN STANDARD

已安裝於兩台電腦(Windows10)方便兩個工作室輪流使用
其中一台電腦硬碟損壞已無法開機(Windows7)，則另替換新硬碟重灌(Windows10)可正常使用，但考量電腦設備過舊，直接購買新電腦進行取代，執行「取消啟用」發生連線異常如下
(ps.兩台已安裝電腦「取消啟用」皆出現如下圖)

已先參照相關議題皆無法成功取消啟用↓

解決連線錯誤
https://helpx.adobe.com/tw/x-productkb/policy-pricing/activation-network-issues.html

啟用和停用疑難排解

https://helpx.adobe.com/tw/download-install/kb/activation-deactivation-help.html

非訂閱產品的達到啟用上限或登入失敗錯誤疑難排解
https://helpx.adobe.com/tw/x-productkb/policy-pricing/error-activation-limit-reached-sign.html

最終致電真人客服得到答覆：
ＣＳ５版本已停止伺服器服務，將不在提供任何連線服務，無法解決請至論壇尋求幫助。

請問有人能夠解決無法取消啟用？
導致其他電腦無法正常啟用，而出現警示[產品] 啟用達到上限。已在 2 台電腦上啟用此序號。

但至今日官方停止伺服器公告版本並未包含ＣＳ５？

[kglad]

contact adobe support and request an "activation count reset".

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[化工29875125npl8]

您好
感謝您的協助，
但在發文前已致電真人客服給予光碟序號查詢　→請求“激活計數重置”
當下得到回覆：不需要重置，此序號還有激活數可使用

[kglad]

@化工29875125npl8 

is your problem resolved?