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CS5.5 Install Stalls after successful Bootstrapper

New Here ,
Nov 06, 2021 Nov 06, 2021

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I am trying to install my CS5.5 software from the website files.  Once the bootstrapper runs, I am unable to run the install function.

 

I do have all of the files on a backup drive on my PC from when it was originally installed (a Windows update prompted a clean install) but don't know how to repath the files to make them work.


Any help would be greatly appreciated.  Thank you in advance.

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Adobe Community Professional ,
Nov 06, 2021 Nov 06, 2021

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you need the installation files and your serial number.

 

if they are for an individual purchase (ie, not volume/not educational), you can download the installation files here, Download Adobe CS5.5 Trials: Direct Links (no Assistant / Manager) | ProDesignTools

 

if you see an excess activation count message, respond and we'll explain how to remedy that.

 

follow the directions (esp, step 1)

save the install file. it won't remain online.

thank jim @ prodesigntools.com

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New Here ,
Nov 06, 2021 Nov 06, 2021

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I have the install files from Adobe's website.  Same files I can get from that website.  I click the setup and it gets through the initial green loading bar but never brings up the set-up box where I would select options or enter my serial number.  

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Adobe Community Professional ,
Nov 06, 2021 Nov 06, 2021

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use compatibility mode and install as admin.  google those if you're unsure how to select those options.

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Adobe Community Professional ,
Nov 06, 2021 Nov 06, 2021

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Which version of Windows? 

Legacy Creative Suite will never be tested on Win11.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Nov 10, 2021 Nov 10, 2021

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Windows 10

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Adobe Community Professional ,
Nov 11, 2021 Nov 11, 2021

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not compatible.  use compatibility mode.

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New Here ,
Nov 11, 2021 Nov 11, 2021

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I tried that and had the same issue 😞 

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Adobe Community Professional ,
Nov 12, 2021 Nov 12, 2021

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what os did you use?

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New Here ,
Nov 13, 2021 Nov 13, 2021

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Windows 7 compatability

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Adobe Community Professional ,
Nov 13, 2021 Nov 13, 2021

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if there was no service pack (ie, sp1, sp2, sp3), that would be compatible.

 

if that failed and you used admin mode, that eliminates all the easy stuff you could do.

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