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CS6 Design and Web Premium Deactivation Issue

New Here ,
Oct 14, 2024 Oct 14, 2024

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I have a valid serial number for Adobe CS6 Design and Web Premium, and I know it's valid because I recently went through a support case with Adobe Genuine to have it confirmed valid. To my knowledge, it is not installed on any other devices, but there is a chance that it was not deactivated on some old laptops before they were wiped.

 

I reinstalled it on my current laptop (and I made sure to deactivate it on my current laptop before uninstallation) because even after having the serial number validated by the Adobe Genuine team, I was still getting pesky "This serial number is invalid and your software has been disabled" messages from Adobe Genuine on my laptop. However, now it is telling me that I have reached the activation limit of two devices and need to deactivate the installation on another device before I can use it on this one. That can't be right, because there are no other devices except this one.

 

I am unable to get in touch with an actual Adobe agent via the chat tool, and I cannot find a support phone number anywhere. The Adobe virtual agent is useless and will not recognize that I have possession of any Adobe products. It just keeps telling me that I haven't purchased anything from Adobe (untrue) and so it cannot direct me to an agent.

 

Is there anything I can do? I can provide my serial number and the case number with the Adobe Genuine team where they confirmed my serial number was valid and active if needed.

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Activation , Installation

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Community Expert ,
Oct 14, 2024 Oct 14, 2024

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there's no adobe support for cs6 and there's no work-around that activation limit issue other than deactivating from a computer that conveys that deactivation to adobe's servers.  ie, that "convey" is the issue for you.

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New Here ,
Oct 14, 2024 Oct 14, 2024

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I was afraid this might be the case. Is there no way of contacting Adobe to confirm that my most recent deactivation on my current laptop, when I was uninstalling and reinstalling CS6, conveyed properly? I think that might be the issue.

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Community Expert ,
Oct 14, 2024 Oct 14, 2024

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you can contact support, but they can't access the deactivation servers.

 

you can check your own account, but that's usually unhelpful, https://account.adobe.com

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Community Expert ,
Oct 14, 2024 Oct 14, 2024

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If you can't de-activate prior installations, you've reached the end of the road with CS6.  Sorry. 

 

Nobody in this user-to-user community or Adobe Customer Support can help you with 12+ year old software.  It's way beyond its "replace me" date.

 

MODERN OPTIONS:
=============
FREE Acrobat Reader -- view, comment, print & sign PDF.
https://acrobat.adobe.com/acrobat/pdf-reader.html

Paid Acrobat Pro DC -- the complete solution for creating and saving PDF.
https://acrobat.adobe.com/acrobat/acrobat-pro.html

Photoshop Elements or Premiere Elements (no subscription needed).
https://www.adobe.com/products/photoshop-elements.html

Creative Cloud Photography Plan (approx $10/month for 12 months). Includes the following:

  • Photoshop CC and Photoshop on iPad
  • Camera Raw
  • Lightroom on desktop, mobile and the web
  • Lightroom Classic
  • Portfolio website + hosting
  • Adobe Express (free starter plan)
  • Bridge
  • 20 GB cloud storage (upgradable to 1 TB).
  • Free upgrades for paid subscribers

https://www.adobe.com/creativecloud/photography.html

Premium Adobe Express ($10/month). Mobile & web-based graphics & video apps for social media content creators.
https://helpx.adobe.com/express/using/express-overview.html

Creative Cloud Bundles & Single App Plans for mobile, web & desktops
https://www.adobe.com/creativecloud/plans.html

 

Nancy O'Shea— Product User, Community Expert & Moderator

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