CS6 - Installer failed to initialize. Please download Adobe Support Advisor to detect the problem on Mac OS Sierra

[sandersma]

When installing my Design Web Premium this message appears every time I try to install: Installer failed to initialize. Please download Adobe Support Advisor to detect the problem.

I have been reading all other topics, but no solution so far. What I tried doing so far.

Downloading the file again (the same file works on my old iMac).

Looking for log files, but they are no ".log.gz." files in my /Library/Logs/Adobe/Installers/ of even on my Macbook.

I have A macbook (Retina, 15-inch, Mid 2015), 2,5 GHz Intel Core i7, 16 GB 1600 MHz DDR3 with MacOS Sierra.

Please help me.

[Bani Verma · Accepted solution]

Hi Sandersma,

I understand your concern, as you are having trouble installing your Adobe CS 6 Design Web premium on Mac OS Sierra, i would recommend you try the troubleshooting steps shared in the following help document:  Installing Creative Suite on macOS 10.12 (Sierra).

Kindly let us know if this helps.

[explorerventures]

 Adobe fouled up my photoshop CS6 and Premiere Pro CS6 and told me to uninstall and reinstall. i follwed the instructions i was given by 3 agents, now i cant reinstall them! This "fix" doesn't work for Mojave. I have spoken to multiple customer support agents who keep suggesting the same thing that doesn't fix it. you've got an angry customer here Adobe. $600 and i can't use my programs because i canceled Photoshop CC (which had nothing to do with my CS6 suite) then locked me out demanding payment to reinstate my CS6 programs! FIX THIS, I need these programs to work, I have clients waiting for me to finish their jobs!