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CS6 Master Collection activation trouble

New Here ,
Aug 05, 2020 Aug 05, 2020

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Hi,
my previuus computer sipmly stop working and I was unable to deactivate copy of my CS6.
I bought new one PC and try to activate again and I can't.
Can you help me?

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New Here ,
Aug 06, 2020 Aug 06, 2020

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Some persons ask me in private message to contact with xxxxxxxx@outlook.com 
Really Adobe don't use e-mail addresses in adobe.com domain?
Or is it fake e-mail address?

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Adobe Community Professional ,
Aug 06, 2020 Aug 06, 2020

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The OS version of the installation target is unknown, but I don't think it is the version guaranteed by CS6.
CS6 is guaranteed to run on Windows XP/7/8.x and OS X 10.6-10.9.
Not in those versions on current new computers

 

Ignore private messages with strange content as they are likely to be spam.

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New Here ,
Aug 06, 2020 Aug 06, 2020

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Os version (win10/64bit) is not a problem - photoshop works ok, for 30 fays without activation on new machine, previously also works on win10/64 without any troble.

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Adobe Community Professional ,
Aug 07, 2020 Aug 07, 2020

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Windows is a highly compatible OS, but CS6 is not guaranteed to work on Windows 10.
Incompatibility is gradually lost with each year's feature update.

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LEGEND ,
Aug 07, 2020 Aug 07, 2020

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You are wise, these are attempts to scam you. Adobe will never send you a private message asking you to email an account that isn't @adobe.com, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care.

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Adobe Community Professional ,
Aug 10, 2020 Aug 10, 2020

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LATEST

What's the error message you're seeing when you reinstall?

 

Legacy Creative Suite is discontinued & unsupported.  Customer care agents cannot help you with anything except an activation count reset.  Log-in below and click the online Chat icon. 

https://helpx.adobe.com/contact.html

Chat iconChat icon

Type AGENT followed by enter key.

 

CS4, CS5 and CS6 are on life support. But they can be activated providing you have the following:
1. original media (disks or downloads) you received at purchase,
2. a legitimate serial number for that particular version, language and platform (Win/Mac),
3. an operating system that can support legacy 32-bit apps.
--------------------------
NOTE: Adobe removed the CS updaters. Your product may not work properly without the updates.  Use discontinued software at your own risk.


=============
Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away!
=============
3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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