I am trying to install my CS6 Suite. I did a huge mistake by updating my Mac Book to Big Sur. I could't use my CS6 Suite any more and my laptop made very loud noises. So I installed High Sierra on my laptop and wanted to install CS6 again. I logged in my Adobe account and downloaded the file in my "product" section. When I open the download, I receive following note (see attachment): "installer couldn't initialize. Maybe data is missing. Please download Adobe Support Advisor to identify the problem."
Hi John, thanks for your quick reply. I tried to follow the instructions, but I still receive failure notice. It says Adobe installation programm is already running, please close other Adobe installation programme and choose option "repeat". I have nothing open .. and by clicking "repeat" nothing happens. Do you have a solution for this as well? Thank you so so much for your help ❤️ Cheers, Elena