I am trying to install my CS6 Suite. I did a huge mistake by updating my Mac Book to Big Sur. I could't use my CS6 Suite any more and my laptop made very loud noises. So I installed High Sierra on my laptop and wanted to install CS6 again. I logged in my Adobe account and downloaded the file in my "product" section. When I open the download, I receive following note (see attachment): "installer couldn't initialize. Maybe data is missing. Please download Adobe Support Advisor to identify the problem."
If I click on the link, I am send to this website: https://helpx.adobe.com/support.html#/top_products
Unfortunately I couldn't find any help there ...
Did anyone manage to install his/her CS6 suite?
All the advices I found and followed were from 2016/2017 and didn't work for me. Or I didn't do them right ...
I am more than thankful, if anyone could help me on this!!
Thank you so, so much ❤️
Hi John, thanks for your quick reply. I tried to follow the instructions, but I still receive failure notice. It says Adobe installation programm is already running, please close other Adobe installation programme and choose option "repeat". I have nothing open .. and by clicking "repeat" nothing happens. Do you have a solution for this as well? Thank you so so much for your help ❤️ Cheers, Elena
I managed to install CS6 on my Mac book, thanks to the very helpful and useful advice from John!!
Now I can't confirm my serial number ... Adobe says there is no internet connection (see screenshot). But I do have a wifi connection and a valid serial number.
Did anyone solve this issue?
I found a lot of posts in the community, but when I followed the links provided the pages seem not exist any more.
Thank you very, very, very much!!