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CS6 The serial number is already in use by the maximum of 2 computers

New Here ,
Mar 08, 2023 Mar 08, 2023

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I am trying to install CS6 as I recently upgraded PC and reinstalled windows. It says "The serial number ########## is already in use by the maximum of 2 computers." Support said to create a community post and someone on here can fix the issue. There are no activated devices listed under https://account.adobe.com/activated-devices

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correct answers 1 Correct answer

New Here , Mar 08, 2023 Mar 08, 2023

Went though 2 more support in the chat following the advise of https://community.adobe.com/t5/download-install-discussions/how-to-deactivate-cs6-licenses-on-a-broken-computer/m-p/11907994#M528325 and they were able to reset my account.

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New Here ,
Mar 08, 2023 Mar 08, 2023

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Went though 2 more support in the chat following the advise of https://community.adobe.com/t5/download-install-discussions/how-to-deactivate-cs6-licenses-on-a-brok... and they were able to reset my account.

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Community Expert ,
Mar 08, 2023 Mar 08, 2023

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they didn't reset your account. they reset your cs6 activation count.

 

so for others with a similar issue, request an "activation count reset".

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Community Beginner ,
Apr 23, 2024 Apr 23, 2024

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Chat says the activation servers are retired 

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Community Expert ,
Apr 24, 2024 Apr 24, 2024

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things have changed since 03/08/23.  actually, they changed in the past several weeks.

 

adobe support can (or will) no longer access the activation reset servers.

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Community Expert ,
Mar 08, 2023 Mar 08, 2023

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CS6 is from 2012 and not all chat staff today know anything about programs that old, so good that you found one who understood what you needed

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