Apologies as I am sure there is a thread dedicated solely for complaints. I realized early on that the customer service phone and chat are outsourced to India or somewhere similar, as the responses I received are all very similar every time I reach out. I had two Adobe single apps, Photoshop and InDesign. I decided to upgrade to the All Apps package. When I cancelled my two single apps, I was told that I would be billed for the remainder of the month and then credited. Fast forward almost a month and InDesign is still in cancellation mode. Originally, when I went to sign up for All Apps, i received a message stating that I needed to cancel my Photoshop before I could proceed. InDesign had already cancelled. One week after I initiated the cancellation, it was still pending so I contacted the customer service chat. After two or three chats, they finally cancelled it. I went to sign up for All Apps again and then it told me I needed to cancel InDesign to enroll! I've now chatted with customer service five or more times, each time they promise to get it done in 24-48 hours. Its been two weeks of this madness. Photoshop is already cancelled so I have no access, and i cant sign up until InDesign is cancelled. Im basically waiting on Adobe to quit effing around and cancel my single app before I can continue my work, unless I want to sign up under a new user profile, which I don't since I have a lot of stuff in my current library. Adobe has the WORST WORST WORST customer service i've ever dealt with, they are absolutely no help and have zero authority it seems. I feel like I am stuck in an episode of Groundhog Day every time I chat. I use the chat because I cannot understand them on the phone. Its unfortunate because I do like their products and feel like they can potentially lose a lot of business because of their poor customer service. I'm about to cancel everything and post on every forum I can find. UGH!
-One Unhappy Customer
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