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Dar de baja el pack de Creative Cloud!! Como??

New Here ,
Jan 08, 2018 Jan 08, 2018

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Recien empiezo a usar Adobe y por error contrate el pack equivocado, quiero darlo de baja y contratar el correcto, pero hasta ahora me parece imposible...

Necesito ayuda con eso sino mi opinión sobre uds no será muy buena de ahora en adelante

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correct answers 1 Correct answer

Community Expert , Jan 08, 2018 Jan 08, 2018

https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

if that fails to help, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

or contact the Adobe Twitter team at @AdobeCare

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Community Expert ,
Jan 08, 2018 Jan 08, 2018

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https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

if that fails to help, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

or contact the Adobe Twitter team at @AdobeCare

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Adobe Employee ,
Jan 11, 2018 Jan 11, 2018

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Hi Rodolfo,

Cancellation of subscription after 14 days of purchase has a cancellation fee, maybe some of you still have to cancel due to the following reasons:

1. Moving to another country

2. Moving to CCTeam from Individual CC or vice versa

3. Duplicate purchase by accident.

4. Been provided a complimentary subscription from office or institution.

In such cases, please tweet us at @AdobeCare or contact-bumper

We will assist you.

Regards

Rajashree

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New Here ,
Nov 22, 2018 Nov 22, 2018

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Hola quiero cancelar mi cuenta

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Community Expert ,
Nov 22, 2018 Nov 22, 2018

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read message 1.

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Explorer ,
Jun 05, 2022 Jun 05, 2022

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No se puede. A Adobe solo le interesa la pasta y no te dan de baja porque no les da la gana.

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Community Expert ,
Oct 14, 2022 Oct 14, 2022

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LATEST

how to cancel: http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

 

if you have trouble following that, use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Explorer ,
Jun 05, 2022 Jun 05, 2022

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Es imposible. Yo me he dado de baja dos veces, pero Adobe sigue cobrándome de manera deshonesta.

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New Here ,
Oct 14, 2022 Oct 14, 2022

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Aquí te das de baja:

 

https://account.adobe.com/plans

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New Here ,
Oct 14, 2022 Oct 14, 2022

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Haz click en administrar plan y te saldrá el botón de Cancelar plan.

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