Hi Sylvia,
We are sorry to hear about your difficulties in downloading the creative cloud and InDesign. Could you please help us to know the below details to assist you better with your issue?
1. Are you trying to install in Windows PC or Mac iOS
2. What browser version are you using?
3. If Mac What iOS version are you using?
4. Any error message while you download
5. If the system is up to date
6. How are you trying to download the application, is there a link provided to you?
Regards,
Neelam
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