Deactivate a Computer that Adobe Doesn't See

[Jennifer28092148h49n]

I am logged in, can see my serial number and grab it, but it says I have too many computer activated. But here's the rub, Adobe doesn't see any computers activated. How can I deactivate (a computer I no longer have - it was recycled) if Adobe lists "no devices" on my activation list. HELP!

[kglad · Accepted solution]

you can contact adobe support and request an activation count reset.  that will deactivate on all computers with the app.

then with the installation file and serial number you can install and activate.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...