Deactivate AdobePhotoshop Elements 14

[cristian26007911es7h]

Hi,

I need help deactivationg Adobe Photoshop Elements 14, the problem I have now the software is already uninstalled from the device (was an old Windos 7 Laptop), I now have it installed on a Win 10, but it tells me the license was used on max devices.

can anyone help please.

Much appreciated,

Cristian

[thatsmauri · Accepted solution]

Hi Cristian,

take a look in your Adobe Account under Plans and payment > Activated devices - direct link below:

• https://account.adobe.com/activated-devices

If your old device is listed there, click on Deactivate to free your activation.

Still getting that error or no device is listed? Contact Customer Care by clicking the following link (which will open a secure chat session) to request a device activation reset:

• https://helpx.adobe.com/contact.html?rghtup=autoOpen
  (Note: Type "Agent" in the chat box to bypass the chat bot and be connected to a real person. Deactivate any ad- or script blocking plug-ins that might interfere with the technical functionality of the site.)

Kind regards,

Maurice

[cristian26007911es7h]

it tells me that I have no devices

You have no activated devices

will try to sign out and sign in again within the app

[cristian26007911es7h]

the online agent sorted the issue

thank you

[thatsmauri]

Happy to hear that 🙂 Should you face other issues, please do not hesitate to open up a new thread or get in touch with Customer Care. Have fun creating something amazing ✌🏻