Deactivating LR6

New Here ,
Nov 22, 2021 Nov 22, 2021

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Hi,

Last friday I bought a laptop and installed my Lightroom C6 on it. Because I was not satisfied with that laptop, I deleted LR6 and returned it to the shop.

I bought another laptop. On that other laptop I installed LR6 and then there was a message that the limit of active computers was reached. I think this is caused by not deactivating LR6 on the laptop I returned. I then did not know I had to do that. 

Can you please help me?

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Adobe Community Professional ,
Nov 22, 2021 Nov 22, 2021

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You have to contact the Adobe Support from the chat link below. Only they can reset the LR activations. 

Signed-In with your Adobe ID and allow cookies in your web browser. 

Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen 

 

Ask the person on the chat only for DEACTIVATION of Lr6. 

 

If the agent can't do it, ask for a supervisor and persevere.   Deactivation is all they can help you with because Lr6 is discontinued and unsupported software. 

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New Here ,
Nov 22, 2021 Nov 22, 2021

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Axel, thank you so much. It works again. 

 

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