Deactivation problem CS6 Master collection

[barwapk]

Hello, 

Im trying to deactivate Illustrator CS6 and i am having error with internet connection, this wont help:

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

Beest Regards

Piotr

[kglad · Accepted solution]

adobe recently upped their requirements for browser security, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

and you can still ask for adobe support to "reset" your activation count.  it's the only thing they'll do to support an old version like cs6 so ask for nothing else or you'll be sent here.

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

[barwapk1982]

Thank You https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html helped for me 🙂

[kglad]

you're welcome.