deleted cloud files but not giving me space back

[Guest]

I have deleted all my files in the 20GB that comes with my subscription

but does not give me the room back, says its still full.

[Kanikas]

Hi Erics7285316088,

As you mentioned that even after deleting files, you still don't get the complete storage space, please make sure you have emptied the Archived folder as well.

Please see: Creative Cloud file storage and quota

Hope this helps.

Feel free to update the thread.

Regards

Kanika

[Guest · Accepted solution]

Thanks you,  I had tried to do that befoire but nothing was showing up in the archived folder.

Then discovered for some reason my ghostery plugin needed to whitlist the page and I was able to see files and delete.

[Kanikas]

Glad to hear that you were able to see the files and delete.

Hope your issue is now resolved.

[default290006515qsbc6]

Which plugin to add because now cloud storage Mine is full and I deleted files but still no storage back still full. help me.

[kglad]

@default290006515qsbc6 

open your cc desktop app

click the cloud icon at the upper right

click cc web

check the files in the 7 folders (4 in your files, 2 in libraries with you, 1 in shared with you

check the lightroom link at the page's lower left

delete unneeded files in those 8 locations

open your mobile cc app > files delete unwanted files

finally delete the files in your cc web deleted folder, https://helpx.adobe.com/creative-cloud/help/delete-files-permanently.html