desktop app not responding

[mercedesa72831620]

no one answering in the chat. las Number ADB-3374442-Z5P6mercedes albaya. need a solution NOW. tried everything, uninstalling, reinstalling, the app. erasing the archives

[kglad]

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

[Jeffrey_A_Wright · Accepted solution]

Mercedesa72831620, in addition to the suggestions by Kglad, I would recommend you review the steps listed in Resolve connection errors with Adobe Creative Cloud and Creative Suite applications to resolve any connection errors that are preventing you from successfully beginning a chat session.

If you continue to face difficulties then please update your support case using a different web browser, smartphone, or tablet by using the process listed in View Adobe Support cases .