Die Creative Cloud installiert nicht

New Here ,
Apr 23, 2022 Apr 23, 2022

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Hallo, ich habe die Testversion der Creative Cloud aktiviert, doch wenn ich auf den Photoshop Installer doppelklicke, passiert nichts. Weder die Cloud, noch Photoshop werden installiert. Ich vermute, das liegt daran, dass ich vor Jahren schon mal die CC getestet habe und nach dem Ablauf alles was damit zu tun hatte gelöscht habe. Ich möchte nun ein neues Pen Display mit Photoshop ausprobieren. Was kann ich tun? Ich nutze einen iMac.

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correct answers 1 Correct answer

Community Expert , Apr 23, 2022 Apr 23, 2022

When you have a subscription
-sign in to your account with your ID and password
-Cloud Manager to install all programs https://www.adobe.com/ie/creativecloud/desktop-app.html
-https://community.adobe.com/t5/get-started/how-to-activate-your-adobe-software/td-p/9636861?page=1

 

You MAY need to run the cleaner first to remove all traces of your previous subscription

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

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Community Expert ,
Apr 23, 2022 Apr 23, 2022

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When you have a subscription
-sign in to your account with your ID and password
-Cloud Manager to install all programs https://www.adobe.com/ie/creativecloud/desktop-app.html
-https://community.adobe.com/t5/get-started/how-to-activate-your-adobe-software/td-p/9636861?page=1

 

You MAY need to run the cleaner first to remove all traces of your previous subscription

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

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New Here ,
Apr 25, 2022 Apr 25, 2022

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Thanks, the cc-cleaner-tool worked and so did the cloud and the programms.

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