Difficulté de démarrage et d'extinction avec Photoshop, InDesign et Bridge

New Here ,
Oct 07, 2021 Oct 07, 2021

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Bonjour, 

Je suis sous Mac Big Sur, j'ai beaucoup de problèmes de démarrage ou d’extiction avec Photoshop, InDesign ou Bridge. C'est très long . . . 

Si je n'utilise pas l'un de ces deux logiciels pendant 1 ou 2 h, ils sont bloqués ou extrêmement lents. Je n'arrive plus à les quitter et je dois “forcer à quitter“ ou redémarrer. 

Quelqu'un a t'il le même problème ou la solution ?

 

Merci

Denis

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Activation , Creative Cloud , New user

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Adobe Community Professional ,
Oct 08, 2021 Oct 08, 2021

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first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud


if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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New Here ,
Oct 11, 2021 Oct 11, 2021

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Thank's a lot for this precious informations !

🙂

I will think about it because my problem is not the time it's take to installt he Adobe appas but the time to open or close it !
Do you think that your proposition will repair this probleme too ?

 

Thank's

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Adobe Community Professional ,
Oct 11, 2021 Oct 11, 2021

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i think you should try, at least, the two or three steps.  they're pretty easy.

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