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Difficulty Loading CS4 Premium on Windows 10 Desktop

New Here ,
Jun 17, 2019 Jun 17, 2019

After 3 days of waiting, Adobe support answered a chat and I spent 1+ hrs trying to get my CS4 loaded on my new desktop.  I was given two links to run:

First ran okay but the second one ended in an error:

At this point, Baljeet told me doing so would "raise your query and our expertise will revert you back with the resolution within to 48 hours".  Further looking at the forum I found that it is no longer monitored.

Then they tried to sell me on the cloud version of the programs with no consideration of the $$$$$$ spent already on these programs.  I guess I will wait 48 hours and see if anyone addresses my original issue.  I will find another way to do what I want to do without Adobe if worse comes to worse.  Needless to say, I am not very happy with Adobe at this point.

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correct answers 1 Correct answer

Community Expert , Jun 18, 2019 Jun 18, 2019

The only think you can run is the EXE

The EXE program then MUST have the 7z file in the same folder

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LEGEND ,
Jun 17, 2019 Jun 17, 2019

You must download both links first. Do not run the first at all! Put them in the same folder and run the second. expect problems, too, running such ancient software that was never made or tested fir Windows 10. 

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New Here ,
Jun 18, 2019 Jun 18, 2019

Thank you.  Will try this but to be sure, after downloading, run the second one first?

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Community Expert ,
Jun 18, 2019 Jun 18, 2019

The only think you can run is the EXE

The EXE program then MUST have the 7z file in the same folder

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New Here ,
Jun 18, 2019 Jun 18, 2019
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Thank you.  I downloaded both, ran the .exe file first and the the first file second and it worked.  Adobe Flash CS4 crashed on install but otherwise the programs seem to be there and functional.  You were much more helpful than the Chat desk.  Too bad they couldn't give this info when they help people!  Thanks, again.

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