emails do nothing. there's no way to contact adobe using email unless you're replying to something they sent to you. (and that's very risky because, most emails that appear to be from adobe, are from scammers.)
so, total all your phone calls and chats where you made contact and made a request. how many failures?
if that's more than 10, i would be pretty discouraged, too.
if it's less than 3, i would try harder for something costing as much as that plugin.
there are 3 ways to contact adobe; chat, phone and twitter:
chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.
phone:
https://helpx.adobe.com/contact/phone.html
twitter:
tweet @AdobeCare
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...
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