Do you Know a mail to make a complain?

[montserratm62421339]

Do you Know a mail to make a complain?

[Nancy OShea · Accepted solution]

No email address.  Use Online Chat.  Log-in with your Adobe ID.

Creative Cloud support: http://helpx.adobe.com/x-productkb/global/service-ccm.html​

Online Chat hours: Mon-Fri, 5am - 7pm  (US Pacific Time)

If you need help with a particular product, use the Product Forums (available 24/7).

https://forums.adobe.com/welcome

Nancy

[gunvalda20647374]

COMPLAIN: Our company also want to complain on your services and solution. We got locked out from a account due to wrong typing of company email adresse at subscription purchase. Got charged for product for a year. Not able to get invoices of these charges. No double check from Adobe when we some how managed to purchase a identical second subscription. There should always be a second way into digital account by the paying company of products. These accounts and puchasing solution is poor. Should also be a confirmation e-mail on the booking e-mail to be sure that purchase information is correct. BE WARNED EVERYONE! ADOBE cant help you!

[BairdGang]

Don't bother. Tried activating my PERPETUAL license to new computer to no avail. Still worked on old laptop until I chatted with the NON CS rep who deactivated that.  Kept telling me the S/N did not belong to me???  No matter what I provided, the only answer he had is to pay the monthly fee. I rarely use Adobe so to pay @ $15/mo is ridiculous!!

[defaultgapsnk0468jw]

I'm adding my voice of disappointment with Adobe. I was offered a 3 months free extension to an initial trial and have just discovered that the terms and conditions have a $30 fee if you cancel before 10 months. This was not made at all clear and I feel duped.

[Nancy OShea]

The 3 free months was offered as a customer retention inticement to keep you from cancelling your subscription.  You were under no obligation to take it.  So that was your choice.  Nobody forced you to do it.