Doesn't open Creative Cloud

[Flurin5FCA]

My creative cloud doesn't open it says "loading takes unusually long". Nothing happens, no reinstall helps, no reboot helps. What's wrong? And why do I even need that Creative Cloud when all I want to have is Photoshop on my PC?

[kglad · Accepted solution]

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

[Flurin5FCA]

Hi @kglad ,

It works now. I had reinstalled the app multiple times before making this post so I skipped straight to the link you posted on the bottom of you answer. When I used https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html (which seems to download a different executable somehow) it worked.

Thanks,

Flurin

[kglad]

you're welcome.