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Doesn't open Creative Cloud

New Here ,
Nov 06, 2021 Nov 06, 2021

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My creative cloud doesn't open it says "loading takes unusually long". Nothing happens, no reinstall helps, no reboot helps. What's wrong? And why do I even need that Creative Cloud when all I want to have is Photoshop on my PC?

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Creative Cloud, Installation

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correct answers 1 Correct answer

Adobe Community Professional , Nov 07, 2021 Nov 07, 2021
first, reset the cc app: to reset the cc desktop app, make sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R if that fails, try to repair https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html if that fails go ahead and uninstall/reinstall per the above link if that fails, do a clean cc install following each applicable step: uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html...

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Adobe Community Professional ,
Nov 07, 2021 Nov 07, 2021

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first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud


if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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New Here ,
Nov 08, 2021 Nov 08, 2021

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Hi @kglad ,

 

It works now. I had reinstalled the app multiple times before making this post so I skipped straight to the link you posted on the bottom of you answer. When I used https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html (which seems to download a different executable somehow) it worked.

 

Thanks,

Flurin

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Adobe Community Professional ,
Nov 08, 2021 Nov 08, 2021

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you're welcome.

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