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double charged

New Here ,
Jul 29, 2017 Jul 29, 2017

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Is anyone having trouble with Adobe charging a credit card and then saying they didn't? I get a yearly deal through an employee. I was charged for the year. It shows on my credit card. But the customer service people said It didn't go through. But it did. It's on my bank statement. But my subscription was suspended

I just updated my credit card info in my account, and it charged me again. So at least I have access now I guess, but I am going to get charged extra.

I have been trying to get a call back from customer service for a week and a half, and no one has contacted me.

Does anyone have any ideas?

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Creative Cloud

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correct answers 1 Correct answer

LEGEND , Jul 30, 2017 Jul 30, 2017

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-membership

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LEGEND ,
Jul 30, 2017 Jul 30, 2017

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Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-mem...

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Community Beginner ,
Mar 14, 2023 Mar 14, 2023

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Adobe is employeeing some not so savory people that try and take money that is not theirs.  

Contacting support doesn't do a thing to help 

 

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Community Expert ,
Mar 14, 2023 Mar 14, 2023

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@default24089456g7ncml 

 

what were you told by support? you 

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