• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Downgrade Creative Cloud plan

New Here ,
May 05, 2017 May 05, 2017

Copy link to clipboard

Copied

Hi,

I don't need the Complete plan anymore, is it possible to downgrade my plan to the Photography plan?

Thanks.

TOPICS
Creative Cloud

Views

2.6K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

LEGEND , May 06, 2017 May 06, 2017

You can cancel the full plan, likely with a penalty for early termination (1/2 the remaining cost of the annual subscription) and then start the Photography plan.

Cancel your Creative Cloud membership

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Creative Clo

...

Votes

Translate

Translate
LEGEND ,
May 06, 2017 May 06, 2017

Copy link to clipboard

Copied

You can cancel the full plan, likely with a penalty for early termination (1/2 the remaining cost of the annual subscription) and then start the Photography plan.

Cancel your Creative Cloud membership

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-mem...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 09, 2017 May 09, 2017

Copy link to clipboard

Copied

Hi Denis,

In addition to information shared above, you may also Contact support:https://helpx.adobe.com/contact.html.

Hope that helps.

Regards

Kanika

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 09, 2017 Aug 09, 2017

Copy link to clipboard

Copied

Hello on my account not appear "cancel plan" button, what about it??

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 22, 2021 Jul 22, 2021

Copy link to clipboard

Copied

LATEST

Please see:

 

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

or:

 

https://helpx.adobe.com/manage-account/using/change-plan.html

 

Also:

 

"Specific countries require cancellations to be made only by contacting Customer Support. See the list of countries here."

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines